Sold a camera as broken.
Put the word "broken" in the auction title.
"No refunds" in the auction listing itself.
Buyer agrees the camera does everything I said in listing. But wants money back anyways saying it doesn't work.
I told buyer I was willing to work with them, but they file w/ PayPal instead.
What chance do I have as a seller with PayPal?
Buyer is a professional seller on ebay, I'm just an occassional seller.
2007-04-22 17:48:03 · 10 answers · asked by FairyGurl 3 in Computers & Internet ➔ Internet
I think you're ok. You advertised it as broken. You didn't misrepresent it. Paypal will see this and take your side.
2007-04-22 17:52:21 · answer #1 · answered by drainelenie 2 · 3⤊ 0⤋
I have had similar experience.
Carefully read the following:
1. contact the buyer and inform him that you will refund the money if:
-they will send the product back in similar condition that you sent it
-they agree to pay the return shipping fee for the product
-they agree to file with eBay dispute since this is were the transaction was conducted (you should initial the process once the buyer agrees)
2. Based on what you wrote, I would have hoped that you stated that the item does not work. "DOES NOT WORK" is different technically from "BROKEN". For example, a laptop might have a broken screen but can still work if the screen is changed or fixed.
Most people do not pay serious attention to the latter unlike the former.
****** You are not in anyway wrong*********
*****You did the right thing by state what you stated in your auction listing*****************
3. Apologize for the misunderstanding and miscommunication
4. Once the buyer agrees, which i expect him/her to do, officially file for a dispute with eBay (NB: eBay and paypal are both linked)
5. Always communicate with the buyer because in e-commerce communication is KING.
6. Request for the tracking code of the product which the buyer has agreed to return.
7. Track the item and make sure that it has left the buyer's vicinity or state.
8. At the appropriate time refund the buyer his/her money after you have confirmed that the product is being returned.
2007-04-23 06:08:10 · answer #2 · answered by alz 2 · 0⤊ 0⤋
You are 100% right to complain - the seller is obliged to provide you with EXACTLY what was detailed in the auction listing; in you case this did not happen, nor were you offered a satisfactory replacement. Open an ebay dispute and a paypal dispute under the heading "item not as described", but be quick about it, you don't have that long after purchase to start the dispute procedure....
2016-04-01 03:02:40 · answer #3 · answered by ? 4 · 0⤊ 0⤋
They got the camera, you described it accurately. Usually the only reason Pay Pal would give a refund is because of fraud or the person not receiving the item. You have done neither. Just wait it out and see what happens since you are in the clear. It is not your fault the buyer is being a tool about buying it. If Pay Pal does rule in their favor, they will reverse the transaction. Good Luck.
Keep all of your emails from this person so you can send them to Pay Pal to back up they said it did everything you claimed the camera did do.
2007-04-22 17:53:18 · answer #4 · answered by Sparkles 7 · 0⤊ 0⤋
contact paypal. I actually had a dispute over something where the buyer bought something from me and never sent me the money. When the item was shipped money was in route. Well you know where this is going, So I called paypay and emailed them....2 weeks later the paypal "police" sent me the money...i hope they didnt rough the buyer up too badly :D
2007-04-22 17:58:29 · answer #5 · answered by Anonymous · 0⤊ 0⤋
I think you are right in not wanting to refund the money because you DID list it as is and listed it as broken,but, if the buyer wants to be an a## about it , I myself would refund his money and move on just to keep everyone happy, Re list it for sale and if no one bids on it,toss it out and keep on selling things that aren't broken!
2007-04-22 18:02:30 · answer #6 · answered by Anonymous · 0⤊ 0⤋
As long as your listing states just what you posted you have nothing to worry about. Paypal is fair when it comes to matters like this. All you need to do is respond to paypals emails about the problem and tell them about the listing and they go in your favor, because your listing is your contract which is legal and binding. I have had this happen to me a few times, and have always won the fight due to the facts of the listing.
2007-04-22 17:55:07 · answer #7 · answered by Anonymous · 2⤊ 0⤋
Probably the buyer used a credit card to pay for PayPal. So he can get the cc company to do a "charge back".
I suggest that you refund his money after he returns the camera.
Then resell it for cashier's check or money order only.
2007-04-22 17:53:12 · answer #8 · answered by ignoramus 7 · 0⤊ 1⤋
Since you listed it as "broken" you should be fine. Unfortunately people don't always read listings thoroughly so they think they're getting something wonderful for an unbelievably cheap price when in reality it's so cheap because there is some sort of defect.
2007-04-22 17:58:14 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Does the AS IS mean anything if you said it was broken in the list then BUYER BEWARE
2007-04-22 17:54:14 · answer #10 · answered by Anonymous · 2⤊ 0⤋