Windows Remote Assistance?

Question

I want to use Windows Remote assistance, I am in Japan and my family is in India. They are having some problem with our computer in India. They are using Windows XP, I am using a laptop having Win Xp and Win Vista. How can I start Windows Remote assistance. When I am trying to use Remote assistance, it is asking for some POP or SMTP server name. I don,t know where to find these. I have an account with Yahoo and MSN Mail. Pls tell me what to do . Thanks in advance.

Answer 1

u need a static ip for remote connection. try "vnc" its free download from net

Answer 2

Just follow this instructions.
Remote Assistance provides a way for you to get the help you need when you run into problems with your computer. If you're an experienced user, you can even be the one to use Remote Assistance to directly help your friends and family members.

There are three ways to use Remote Assistance, described in the articles in this section. The fastest is via instant messaging using Windows Messenger, described in the first article to the right. You can also initiate Remote Assistance sessions via e–mail, as described in the second article. If you use a Web–based e–mail service, such as MSN® Hotmail®, you can fill out a form and save it as a file to attach to an e–mail, described in the third article.

To use Remote Assistance, you will need:

• Two computers running Microsoft Windows XP Professional or Windows XP Home Edition. The computer receiving assistance and the computer providing assistance must both run Windows XP.

• Both computers must be connected via a network or the Internet.

• Windows Messenger must be installed on both computers.

Answer 3

pop and smtp are email servers which provide service of delivering and receiving email to other service providers without your necessarily logging into their server email site. It is not required for remote assistance. You can ask your family to use windows help and support and invite you for remote assistance and then you can see the desktop of their computer and guide them.

hope it helps.
goto start/help and support/ask for assistance/invite a friend to connect to ur computer with remote assistance.

Answer 4

You can save the Remote Assistance request as a file. They have to be the ones to initiate the request. They can send you the file by e-mail. If your family is using a router, they may have to disconnect it and connect directly to the internet.

Answer 5

Assistance is here.

http://search.yahoo.com/search?ei=utf-8&fr=slv8-&p=Windows%20remote%20assistance

POP3 = incoming mail
SMTP = outgoing mail

You have to have a paid account somewhere, for example, I have a paid account with adelphia
My POP3 is mail.adelphia.net
My SMTP is mail.adelphia.net
Then, you get to use Outlook Express with your username at adelphia.

This is Yahoo's help on POP. You could subscribe to Yahoo Plus.

http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/index.html

Answer 6

They (in India) must right click my computer/Remote/check remote desktop/apply. They must send you the user name and password of their computer. Hope it will be going fine. I've done it before with my remote desktop and it works.

Answer 7

distant information has continually had hardship making connections by way of routers and utility Firewalls. And, routers could be puzzling to configure perfect. attempt CrossLoop rather, this is unfastened and actually passes by way of routers and firewalls, offering you, or, your dad's Anti-malware strategies do no longer block CrossLoop, because of the fact it does behave like Malware, in spite of the undeniable fact that this is unquestionably risk-free to apply: this is extra information on CrossLoop, too: