Howcome I lose connection to the internet every time the phone rings?

Question

I lose connection and it's really annoying. I have dsl (optonline). Is there anything I can do to fix this problem?

Answer 1

I am sorry, I never read that you are using DSL... I highly recommend that you consult your ISP to resolve this issue.

Have a great day.

Answer 2

Most wireless routers, such as the 2Wire I have with my DSL, normally run at a frequency of 2.4 ghz. Most of the least-expensive cordless telephones also operate at 2.4 ghz - the same frequency. So, the wireless signal gets confused by the telephone signal.

If you are not using wireless, then their may be a problem with your DSL filter for the phone. My DSL modem is connected to the same phone jack as my phone via a filter/jack that came with it. In addition, it came with filters I installed on my other outlets. I always assumed you would just "hear" the data traffic on your phone without the filter, but perhaps it can cause a disconnect as well.

Answer 3

Ensure that your modem is not plugged into an outlet that a phone is using. If a phone call comes in, and you are using a splitter, it's possible that it will interrupt your modem. Just have your modem on a deticated outlet. If it already is this way, contact your DSL provider as this should not be happening.

Answer 4

Call your DSL provider. Sounds like you installed the little "Filter thingies" incorrectly.

Answer 5

If you have dsl then your incoming and outgoing calls should not affect your internet....call your phone co. or if you have crappy dialup then use the *70 call waiting option in front of dialup number

Answer 6

Hi - You need to get a new phone that doesn't interfere with the radio waves.....I had same problem....got new phone and it doesn't happen anymore...