I have checked my computer and nothing is wrong. I have contacted the internet company that just read the sections of the help sites and it is driving me nuts they say it is my computer but it is not
2007-04-18 07:19:28 · 8 answers · asked by hotstuff 1 in Computers & Internet ➔ Internet
I have tried taking off temp files, running virus scan, removing virus scan and putting it back on and do not have router
2007-04-18 07:29:54 · update #1
Does resetting/repairing the connection help? Click on Start, Connect To>, Show All Connections. Find your internet connection in the list, right-click it, and select Disable. Wait a few seconds, then right-click it and select Enable. See if your internet works. If not, right-click the connection again and select Repair.
If that doesn't help either, then something is interfering with the connection. Are you running a firewall? (I certainly hope so!) Sometimes, you need to manually add your IP address to the list of "trusted" sites. How to do that depends on your firewall, of course. In Zonealarm, go to Firewall (second item on the left) and click on the Zones tab. There should be at least one item with Entry Type = IP Address. If not, click Add>>IP Address, leave the Zone as Trusted, type in your IP Address*, and give it a short but useful description.
To find out your IP Address, go to Start - Run, type cmd and press Enter. In the window that comes up, type ipconfig and press Enter. It should give you a list of all the connections that are configured, and the IP address of each.
2007-04-18 08:04:06 · answer #1 · answered by Marti 2 · 2⤊ 0⤋
First you need to identify what may be causing the problem. I suspect that the computer is losing its IP address and when you restart the computer you get it back.
So to verify that instead of restarting the computer, in the task bar - lower right corner (by the clock) there should be an icon showing two computers. With the mouse right click on the computers and left click on repair. See if you get your connection back. Note: the IP address you are getting. (right click on the computers again and this time left click on status then click on the support tab) note the IP address. If you lose connection again see what IP address you have.
If this is the case it could be a bad modem. or it could be your computer has a problem retaining the TCP/IP settings.
If possible try a different computer on the modem and see if that computer does the same thing. Yes- Modem Problem.
NO- Your computer has the problem
If it is not the case then you have eliminated one of the common causes and can try something else.
Good luck solving the problem.
2007-04-18 14:56:50 · answer #2 · answered by Jerry 7 · 1⤊ 0⤋
I've never heard of the internet connection causing your computer to shut down. The only way for that to happen is a rogue trojan/worm/malicious file.
Check that your virus definition is up-to-date. Othersiwe, it sounds like you may have something messing with your computer internally like a trojan. There are some things you can do for this though so don't give up.
First, yahoo has a spyware check in their toolbar.
Second, delete all cookies and temp files.
Third, try to defrag. (these things will clean up small problems)
Also, run a full virus scan.
If still a problem, try a reboot in safe mode (during the powering up, hit F8 key until it takes you to the safe mode). Run diagnostics scan.
Then reboot.
If still problematic, go to computer's website (HP, DELL, GATEWAY) and ask for help.
2007-04-18 14:22:26 · answer #3 · answered by Greywolf 6 · 0⤊ 0⤋
I had the same problem a while back, what it was for me
was my anti-spyware program coming up and doing a routine
scan,
2007-04-18 14:24:58 · answer #4 · answered by rodjared 5 · 0⤊ 0⤋
need more info such as what operating system you have, your networking hardware, are you on a router, switch, hub, etc or behind a firewall?
2007-04-18 14:23:42 · answer #5 · answered by Anonymous · 0⤊ 0⤋
cud u give some more details like
u can't connect ,connection failure or connection missing, or connecting but no website opening....
2007-04-18 14:32:52 · answer #6 · answered by NetRoY 2 · 0⤊ 0⤋
well if you contacted your cable co. and they say nothing is wrong then it prolly is your pc
2007-04-18 14:22:07 · answer #7 · answered by Lisa 5 · 0⤊ 0⤋
Have you tried deleting your ".temp" files by running a "disc clean-up"?
Try this. And let me know by adding "additional comments".
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Hi, 04.19.07 2nd Reply.
Has any of these suggestions helped?
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2007-04-18 14:26:05 · answer #8 · answered by Old Dawg 5 · 0⤊ 0⤋