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I have replaced the black cartridge in my HP 4110 office jet printer. I am certain that the cartridge in properly inserted however I get the message "remove and check the black ink cartridge". Have removed and reinserted several times, but get the same message. I cannot get the printer to work beyond this step. HAve rebooted, unplugged and repluged printer and tried all I know to do. Have had this printer for some time and have not ever encountered this proiblem when replacing cartridges in the past.Should I remove the program entirely from my computer and reprogram? Will this help and over come the problem?

2007-04-12 02:44:54 · 5 answers · asked by Mike B 1 in Computers & Internet Hardware Printers

5 answers

Steps
1)Take ot the cartridges when the printer is ON.
2)Unplug the Power chord from the printer.
3)On the Back of the printer u will see a Rear access door.Open It,Look for any paper Stuck,Move the plastic rollers manually for 10 secs.
4)Close the door firmly
5)Inset the cartridges(Make sure tape is completely removed)
Try printing
Or Call Hp 1800 474 6836.

2007-04-13 07:42:25 · answer #1 · answered by Anonymous · 0 0

1) Are you SURE you inserted the proper cartridge? "Close enough" will not do here. You must match the exact model and all that.

2) Are you using a genuine HP cart or some reman stuff? Try a genuine HP cart. I've had many reman stuff that's DOA, but never a genuine HP cart.

3) Will the printer do a self-test? If printer won't do a self-test with a genuine cart in there it's "dead".

2007-04-12 05:44:36 · answer #2 · answered by Kasey C 7 · 0 0

Check to see if there is a protective tape on the cartridge that you must remove before you insert it.Its not the program.It could be the printer
Get it checked out

2007-04-12 03:24:57 · answer #3 · answered by Snake 4 · 0 0

Did you take the tape off of the cartridge?

2007-04-12 02:47:44 · answer #4 · answered by Anonymous · 0 0

BAD INK CARTRIDGE. It does happen. Return it to where you bought it and get another one.

2007-04-12 03:26:50 · answer #5 · answered by dogpoop 4 · 0 0

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