Yesterday I went to get a massage because my mingraine was really hurting. I went into this place and I had a coupon that they honored. I gave an envelope to the receptionist at the front desk and she said she would give the gratuity to the lady who would be serving me with massage.
After I was done the receptionist said Arent you going to leave a tip on the debit card too. I walked out. Not even 30 minutes later I get a call from the massage place asking if I dropped off the tip I left in the enveolpe So I checked my car and my puse just to take sure I did not take it by mistake. I called back and said I did not have it they said dont worry then they called back to say they found the tip and that they misplaced it sorry about that.
For all of you that are in the service industry Did you find this odd and unprofessional and very tacky and rude and nasty?
What is your take on this and is that a way to treat a customer? I will NEVER go back again.
2007-04-05 15:50:39 · 11 answers · asked by encourager4God 5 in Society & Culture ➔ Etiquette
They should never have even mentioned the word "tip" to begin with. But they did, 4 times. Once on your arrival, once on your departure and then twice more after you left their establishment. I wouldn't exactly call it "nasty" but it's most definately unprofessional and in poor taste.
What I found most bizzare is they expected a double tip?: "Arent you going to leave a tip on the debit card TOO". Wow, nervy.
2007-04-06 01:41:10 · answer #1 · answered by Rain 3 · 0⤊ 0⤋
I think it's sad that in some countries tips are so much expected that people will even call up for them like this... Tips are *supposed* to be an extra gift for excellent service... but in some countries & jobs the wages are so low that you must tip... that's confusing and leads to sooooo much hurt feelings.. because it means ever customer must keep up with current policies in every branch and all... what if you don't usually go for a massage, it's a great hassle to have to find out how much to tip. Any time you travel -sometimes even within the US- you must find out all the local tipping rates, that's a hassle too and often leads to mistakes and sour faces... I truly wish the US would pay more normal wages to their employees so customers could just pay the bill and only give a tip if service was truly outstanding.. the way it is in some countries already.
2007-04-05 16:56:43 · answer #2 · answered by Sheriam 7 · 1⤊ 0⤋
It sounds like the receptionist was trying to pocket the tip. That is probably why she asked if you were going to put the tip on the card. I would speak to the manager and tell her that you had given the receptionist the envelope when you came in and she tried to get you to leave another tip on the card. This is probably not the first time she has tried to pull this. It is also tacky to ask about a tip. I keep seeing comments about waitresses only making $2.13 an hour. I'm not sure what state that is in, but in Washington state the minimum wage was raised in Jan and it is $7.93 an hour...even for waitresses. Maybe you should consider moving here...you still make tips.
2007-04-05 17:26:48 · answer #3 · answered by Ryan's mom 7 · 1⤊ 0⤋
I think it is all of the things you called it. I have worked as a waitress and there were a lot of cheapskates out there who didn't tip well (or at all). I didn't then get to walk up to them and say, "Aren't you forgetting something?" Sure it would make me angry, but I knew that it was unprofessional! So I really don't blame you for not wanting to go back. My friend is a massage therapist and doesn't even accept tips! She charges her hourly rate and then politely tells people there is no need to tip her.
2007-04-05 17:53:35 · answer #4 · answered by ppaper.wingss 3 · 0⤊ 0⤋
Unprofessional and tacky, yes, but I don't see that this situation is rude and nasty - they weren't out to get you, just concentrating a little too much on the transaction and not enough on the client. If the RMT did a good job, give them one more chance. After they found the tip they probably felt embarrassed but realized it was the right thing to do to call you back (since they started the whole ball rolling - ugh) and let you know that it was their bad. We all commit the old foo paw sometimes, yo.
2007-04-05 16:03:40 · answer #5 · answered by Parrot Eyes 4 · 2⤊ 0⤋
I was in the service industry (restaurants) for 10 years and we would've been fired if any customer ever heard us making a comment, even to each other, about expecting or not getting a tip! At the horrible $2.13 an hour waitresses make, we need those tips...but it would be unthinkable to actually ask a customer for one or, worse yet, harass them for one after they had left the restaurant!
2007-04-05 17:00:20 · answer #6 · answered by Maggie M 3 · 0⤊ 0⤋
I agree with you! For the receptionist to demand you leave a tip after you had already left one, and even if you didn't, is rude and unprofessional! I wouldn't go back either!
2007-04-05 16:06:11 · answer #7 · answered by Baby boy arrived March 7th! 6 · 1⤊ 0⤋
Interesting, I would say that the person is having a bad day. Usually, myself--I go through strange behaviour when I have a bad day, and I would look at my actions from a 3rd perspective the next day and say... What the heck was I thinking? So cut this..erm...person a break. S/he probably would feel worse if s/he saw this question and you wouldn't want to add insult to injury anyway. Good Luck on your dillema, L
2016-05-18 02:04:35 · answer #8 · answered by mayra 3 · 0⤊ 0⤋
As a massage therapist, I find it extremely rude when people actually try to tip me!
I would hope they would consider me a part of their healtcare team. I charge what I need to charge and expect the bill to be paid for profesional services rendered. However, I would not expect any one to "pay" me again (tip) after they already paid me (the bill). You wouldn't tip your doctor or your nurse, would you?
2007-04-05 16:35:30 · answer #9 · answered by Jack Meoff 4 · 2⤊ 0⤋
I think it's utterly rude to even ASK for a tip!
A tip is an award for a job well done. It should never be expected and always appreciated!
2007-04-05 16:36:25 · answer #10 · answered by thegirlsnextdoor2005 3 · 2⤊ 0⤋