I was offered a 2.99 fixed intro rate until 11/07 on transfer balances. I transferred two credit cards and when my statement arrived, B of A charged 16.24 rate. I phoned c.s. who couldn't help/wouldn't help and directed me to another dept. w/same results. I called again and was told that the person who helped me would have to call me back; this was in late Feb. to see if they remembered the transaction & if not, I would be stuck w/16.24 rate or they would offer me 13.? Neither which was acceptable. They claim they checked the computers and they weren't offering any intro rates at that time, but they DID and I have no way of proving that without they c.s. rep. remembering the transaction.
2007-04-02 12:32:46 · 2 answers · asked by sissytwo 3 in Business & Finance ➔ Credit
Might I suggest you contact B of A's corporate office and ask for the customer relations director. By informing the corporate office of the problem, you have a better chance of getting in touch with a bank officer that will stand behind the information their employees are giving out, even if it's not correct. It is their responsibility to ensure their employees are properly trained and and giving out the correct and most current information to their current customers and most importantly their potential customers.
2007-04-02 12:42:51 · answer #1 · answered by mjacksonitvi 1 · 0⤊ 0⤋
BofA is good for that.
Unless you have the paperwork for the offer you signed up for, you are at their mercy.
Look in your pile of old junk mail, if you keep it, and see if they sent you that offer by mail. Ask people if they have that old offer from them...I'm not the only person who opens mail months after I get it.
2007-04-02 21:11:45 · answer #2 · answered by Anonymous · 0⤊ 0⤋