Hi .I bought a HD ready lcd tv from Argos 42 days ago.In the last 3 days we have started o experiennce bad piture quality ,colour , contrast going dark and really it has bcome unwatchable .I understand i am out of the 30 day for a refund but after checking arials , mannuals etc i feel its the tv that is at fault and i would like a refund .It is less than two month old and i am not satisfied.
My question is has anyone managed to get a full refund or do hey repair or replace ?
THANKS
2007-03-31 23:59:11 · 18 answers · asked by v16 2 in Consumer Electronics ➔ TVs
i have!!
my sister lives 300 miles away and bought me a magic eye thing for the sky box.
i didn;t try to install it til about 3 months later, it didnt work, so we returned it to my local store, 300 miles from where it was bought and got a no questions asked refund!
hooray!!!
i took the money and bought some huge sunglasses off the market!!
2007-04-01 00:03:00 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I have dealt a lot with Argos and when I have had a problem they have always dealt with it well. I have taken things back when they have not worked properly,long after 30 days. I keep my receipts. In every case they have replaced the item or let me select an alliterative and give me full credit for the item returned, On occasion I have selected a cheaper replacement and they have refunded the difference.The only time I got a full refund was when I bought a light fitting and it was faulty ,and the replacement was faulty also. When I said twice is enough they refunded with no argument. Now I have never had to return or complain about anything as major as a TV but don't anticipate their response.Ask at the customer service desk and see what they advise A TV is a big thing to transport so don't take it back,see what they advise.I think they might surprise you with the sort of assistance they offer.
2007-04-01 00:14:08 · answer #2 · answered by Anonymous · 0⤊ 0⤋
The law now says that if a fault occurs within 6 months, the law assumes the fault was with the product when it was sold, and the retailer has to prove otherwise (which they won't be able to do, unless you've spilt water in it and there's provable damage/stains for example). That means you can rescind the contract (give the goods back for a refund). According to the lowest link below, the retailer can deduct something for the period of use you have had from the product, but you'd have to check the policy on this and be careful. If the TV was expected to last 5 years and you had it for 5 months, then the deduction would have to be less than 1/10 of the purchase price to be fair, for example.
2007-04-01 00:55:34 · answer #3 · answered by Didge 3 · 0⤊ 0⤋
Argos Returns Policy
2016-09-30 06:41:42 · answer #4 · answered by barile 4 · 0⤊ 0⤋
The 30 days refund is what Argos offers if you change your mind for any reason.
If the product does not work, however, and it is less than 12 months old you can take it in anytime and ask for a refund.
Whether or not you get the refund depends on Argos policy as they are entitled to repair it. However, in the interest of customer satisfaction they will normally give the refund if you request it.
2007-04-01 00:09:54 · answer #5 · answered by mdw 2 · 0⤊ 0⤋
Printers At Argos
2016-12-15 10:13:43 · answer #6 · answered by ? 4 · 0⤊ 0⤋
The 30 day thing is just for "change of mind" returns, if you decide you don't want or don't like the item.
Under consumer law, they would have to exchange or refund (YOUR choice, not THEIRS) if an item was faulty.
Don't let them fob you off, although in my experience Argos are pretty good in this respect.
2007-04-01 00:16:09 · answer #7 · answered by chip2001 7 · 0⤊ 0⤋
i would suggest that you take it back if they offer to repair accept but if it is stil not working tell them you either want a refund or a new telly . you have a years guaruntee and if it not fit for purpose they have an obligation to refund or replace,if they are difficult tell them you are contacting the trading standards department.the 28 days should not come into it if it aint working properly.
2007-04-01 12:06:01 · answer #8 · answered by SYLVIA M 1 · 0⤊ 0⤋
1
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