I have this client who requested in writing the closure of her investment (she retired) and that the cheque be made payable to another investment company and sent to her financial adviser. This we did, no problems here.
Subsequently, the client asked that we cancel that cheque and send a replacement cheque made payable in her name. This we did and sent it to her financial adviser like the first one.
Now, the client says that we should have sent the replacement cheque to her home address even though no where did she specifically ask in her letter that we do this. We simply sent the cheque made payable to her to the financial adviser like the first one.
We then had to cancel that replacement cheque and send a second replacement cheque to her home address. So overall, it took just over a month for her to get her money.
In view of this, my question is: who is at fault?
Thanks
2007-03-28 14:29:12 · 11 answers · asked by Anonymous in Society & Culture ➔ Etiquette
Yes, she wants a months interest. I left that part out as to not risk any potential bias.
Grampa, READ THE QUESTION. The first and second cheques were sent to her financial adviser, NOT THE INVESTMENT COMPANY. The first cheque was merely made out to the investment company as per the client's request. It was not sent there by us.
2007-03-28 14:46:37 · update #1
Why would we need to confirm where to send the cheque when where the first one was sent was not an issue?
The only issue was who is was made payable to because the client changed her mind.
2007-03-28 14:49:03 · update #2
Seeing as how she showed herself to be just a little bit fickle, it should have been incumbent on the company to ask on the second go around where the cheque should be sent, especially since she asked for it in HER name. That one little question from the company would have saved further headache. It is also good customer service.
2007-03-28 14:35:07 · answer #1 · answered by sandy 2 · 3⤊ 1⤋
Lack of communication on her part. I don't think any wrong was done in making the cheque payable in her name sent to the financial advisor.
Unless he has power of attorney the cheque would have been useless to him, and he ought to have informed her that he received the money and arrangements made to pick it up. The second cancelling and reissuing would not have been necessary.
Gotta coddle the old darlings some are not the brightest penny in the wallet.
2007-03-29 10:50:37 · answer #2 · answered by Pacifica 6 · 0⤊ 0⤋
If her financial advisor sent the letter than you should have sent it to her financial advisor, if she sent it from her home then it should have gone to her home.
However because the request was made more than a month ago she does not have any interest coming, also you could legally charge her for stopping payment on both checks, I am sure your company had to pay some sort of recourse on those.
2007-03-28 22:01:16 · answer #3 · answered by Serenayowlerlove 3 · 1⤊ 0⤋
She is... the client that is. Her first commiment was to have it sent to the financial advisor, her second was having the check made out to the investment company. She changed her mind on your budget. you were nice and did as she asked. She should be billed is how I see it for the interest accrued.
2007-03-29 00:32:48 · answer #4 · answered by cariebear197 4 · 1⤊ 0⤋
When she changed who she wanted her check payable to it was HER responsibility to change the address it was sent to also. Besides that, it should not have taken her financial advisor that long to pop it in the mail to her. She is making a big deal about nothing.
2007-03-29 04:54:17 · answer #5 · answered by Patti C 7 · 1⤊ 0⤋
A lack of clear communication is at fault. At least now you know to be clear on where to send cheques next time.
2007-03-28 21:34:03 · answer #6 · answered by CHRYSTAL I 3 · 3⤊ 0⤋
Initially, her. She should have known what she wanted prior to making the first request.
Secondly, you. Why the hell would you send a check in her name to an investment company? It isn't as though they can cash it. Most people would have known what she wanted when she made the second request.
2007-03-28 21:34:36 · answer #7 · answered by Grampa 3 · 1⤊ 3⤋
she asked the replacement be made in her name, why would you send it to someone other than her? Commonsense tells me that the question to ask at the time she made the request would be, Where should we send this check? One little question would have saved everyone time and trouble.
2007-03-28 21:36:44 · answer #8 · answered by Anonymous · 0⤊ 1⤋
Who is at fault for what? Is she suing you for a month's worth of lost interest?
2007-03-28 21:33:06 · answer #9 · answered by Anonymous · 0⤊ 1⤋
She is of course. She should have made it more clearly what she wanted done.
2007-03-28 21:42:48 · answer #10 · answered by Stone Cold 6 · 2⤊ 0⤋