Why are Major companies so rude when they are at fault??

Question

I recently learned that the home I purchased in 2000 (that was totally remodeld)
had sewer back ups going back as far as 1995.When Metropolitan Sewer of St.
Louis Mo.backed up on me in 2002 the head guy of his crew admitted the problem was on them,4 flushes to get it to finally break and clear.That morning
when they came here,I told the Head Guy that the old man(by voice)told me that
I must have a dead rat in my basement.I was thrown for a loop as well as the Head Guy and he had the insurance adjuster out here ASAP as the problem
should of been done that day.Every couple of years this happens but the water
floats above my pipes and that nasty water is coming up through a small crack
in basement flooring.2 backs up in the past 3 months.My stack was t.v scoped
and my lateral and all was just fine.$24.00 a month on bill,I stopped paying until
they hold to their words as to placing a Belly between their 6 ft deep pipes to my
5 ft below pipes.I owe them $108.00 Lien for threat.

Answer 1

If they admitted that they were at fault, they should fix it. Withholding payment just screws up your credit. You might have to bring a suit in small claims court to get their attention. it's amazing what the words Lawyer and Court do to get things moving. Pay them the money and bring up the words "My Lawyer said" and if you have to use it, small claims court is an option and you do not need a lawyer for that

Answer 2

Now it is time for you to get rude. First you must decide if you want lawyer involved? If yes it could get real expensive but you could come out big money ahead! (that is a crap shoot in my opinion) The other way is to take a lot of pictures ant then with all the documents you have take these people to small claims court and there (no lawyers allowed) you present it to the judge and ask for all your expenses for repairs, an order to fix the problem now, removal of the lien on you, and the right to file a lien of 1,000,000 dollars against the company until the court order is accomplished.( I doubt he will give you a lien but it does not hurt to ask). Have all your ducks in a row like documents, large nice color pictures, names of people involved(check on how to have them called as witnesses). etc.

Check on small claims court in your city how big are the monetary limits and can the court enforce its decisions. In my town small claims court will not take anything involving monetary matters in excess of 1500 + actual damages or bills for work performed,

Answer 3

get the health dept. involved. thats a serious problem and health risk.they also can impose serious fines, money talks very loudly to big companys.your local tv station and news paper may like to hear about this also. put the pressure on them.