Credit Card Company vs. Vendor?

Question

I have a situation that a vendor is telling me that my credit card company did not pay them for a transaction that the credit card charged me on my statment. The vendor is trying to rebill me via mail, and the credit card company is refusing to call the vendor. What should I do? Do I have any rights as a card holder to force the company to call them?

Answer 1

I would mail a copy of my credit card statement with the payment highlighted along with the vendor's bill to the vendor. That "should" end the problem.

Answer 2

That's between the credit card company and the vendor. If your vendor wants to, they could take the credit card company to small claims court. Odds are that the credit card company has proof that they paid.