I just paid for my trip overseas and my stop over accomedation in Singpare. I'm not really happy with the travel agent as I had to call her to find out the original hotel I was going to stay at did not have availability. After paying for my trip and another hotel in Singapore. I told the woman what if this hotel is not available and the waiting list comes back negative? The lady said, oh I never thought of that. I won't put your payment through then. I can't afford to pay for accomedation outside the category A hotels and when I just checked my funds the money has been taken out. This lady is supposed to be assistant manager. Perhaps I should have gone to the same travel agency but in the more well to do area where the assistants have more experience but I want to know if I will get re imberssed if I do not get a room?I am a seasoned traveller so I'm not looking for travel tips but if anyone can help me out with this Q it would be greatly appreciated!
2007-03-21 21:04:50 · 2 answers · asked by ANASTASIA_NIKOLAIEVNA_ROMANOVA 3 in Travel ➔ Air Travel
It doesn't sound as if you've gone back to the travel agency after the payment was made and discussed it with them. This should be your first port of call.
If this doesn't work, what happens next depends on where you live. If you're in the UK then the travel agency should be ABTA bonded which means you get protection. Write to ABTA explaining the situation.
But you really need to go back to the agency first and talk it through with them.
Next time, book it yourself - it's far more reliable and you know exactly what you're getting, not some travel agency's "preferred" (read: kickback) hotel!
2007-03-22 03:33:54 · answer #1 · answered by Geoff M 5 · 1⤊ 0⤋
That is one reason, we always use a credit card. If you don't get any where with the travel agency, next step would be to put a hold on your credit card in paying the travel agency. At this point, it's all you can do.
Good Luck and be firm.
2007-03-22 04:51:40 · answer #2 · answered by Anonymous · 1⤊ 0⤋