Can ryanair cancel your flight and leave you to make your own way home?

Question

We arrived at Carcasonne airport on tues 20th for our flight back to liverpool, we went through passport control and were informed an hour later that our flight had been cancelled. We were told to collect our luggage and re-book or get a refund. That was it, there was no offer of another flight or transport to another airport, basically we had to make our own way home, by train and ferry costing each couple approx 400 pounds. Our original flight was meant to be at 10.15am we arrived home at 7.30am Wed 21st. Can they do this?

Answer 1

Any airline can cancel. Those terms and conditions that are usually attached to the back of your tickets or in the ticket holder/sleeve should state something to that affect. It's terrible that it happened to you but at least you were able to get home and they did give you the options of rebooking or getting a refund which is more than many others get.

Answer 2

If the flight itself has been cancelled, due to some technical problems, what the Carrier can do ? If the problem is a minor one, they would have postponed the departure. As the flight itself has been cancelled the problem should be a serious one. Instead of putting passenger at risk, they have announced it well in time, so that people can make other alternate arrangement. They must have refunded your money, must have apologised for the inconvenience caused. That is the best they could do. It is not intentional. Actually you should feel happy that they announced with in one hour. Some time last month, i was forced to spend about 20 hours inside the Craft, with out water, food, over flowing toilet. But none from Carrier cared, it was a low cost Airline.

Answer 3

An airline can cancel a flight, but you can demand that they find you a seat on another flight. There, however, is the problem. Most airlines now overbook their flights and free seats are in short supply, so if a flight is canceled and all passengers need to be rebooked, they might face significant delays.

You could have had them rebook you on another flight even if you had to wait for it, but you decided to make your own way instead. That was probably a big mistake.