Has anyone accidently made a double payment to Bank of America credit card?

Question

I made a mistake and paid off my credit card $11,500 twice. Now I have a $11,500 credit and I've requested a credit refund check on Feb. 20, 2007. It is now March 21 and since Feb. 20 I have called customer service atleast once a week to follow up on my request (I would also email customer service through the BofA credit card website).

I would get different answers every time I would call:
"It takes 7-10 business days to get your check"
or
"There is a review for your request and it will take 30 days to complete"

And just now I called and they said they extended the review because of a "US patriot Act" in which they need to make sure the money I used to pay my credit card is legit.

Does anyone have any advice on who I can call or what I can do to get my money back? This service provided by BofA is ridiculous.

Answer 1

The reason you got different answers is because not all customer service reps are created equal. Some of them will make stuff up if they don't know the answer just to get you off the phone. It may seem obvious but as soon as an operator picks up the phone ask to be transferred to a supervisor (they are not allowed to transfer you unless you ask). The supervisor will have more authority over your account and be able to give you more information.

The truth is any check for more than $10,000 has to be reported. Just to make sure you’re not planning to use the funds to blow something up. B of A has no control over that. All creditors have that responsibility.

However, they can give you accurate information and tell you the status of the review.

Answer 2

It is most likely a federal Anti Money Laundering regulation. Any cash transaction of more than $10,000 requires investigation, so it's likely that it will take a little while to get your money back. In the meantime, anything that you use the credit card for will just decrement the credit balance.

Answer 3

Did you examine which includes your financial employer approximately those lacking automated money? for this reason automated debit money are this way of undesirable thought. you have not any papertrail on those money. they're long previous out of your financial employer account however the credit card says they in no way have been given them. persevering with to make $a million motor vehicle money each and each month served certainly no purpose. in case you probably did not make a minimum of the minimum fee each and each month, you have defaulted on your settlement. i'm stunned that once 5 months, BoA has not charged off the account and became it to collections. the ideal element you're able to do is attempt to "rehab" the account with BoA. Make a considerable fee and attempt to maintain the account open. you could then salvage your credit by using making on time money for a pair years. even although, in case you do not pay, BoA might o.k. sue you. they'll win a judgment which they are able to apply to attach your financial employer account, garnish your wages, and lien your belongings. Judgments are reliable for an prolonged time and can be renewed. you could ask them to end calling you at artwork as you're actually not authorised very own telephone calls at artwork. yet because BoA is the unique creditor, they don't havfe to conform with the regulations of the honest Debt series Practices Act (FDCPA). This in basic terms applies to one/3 occasion series companies.

Answer 4

They are right about the Patriot Act. Any money transaction that exceeds 10k has to be reported to the FBI so that they can verify it is not money being laundered. You will get your money back but also ask BOA for interest on that amount while they are holding on to it, that should speed things along. Good luck.