2007-03-19 20:10:34 · 2 answers · asked by kumar p 1 in Science & Mathematics ➔ Engineering
*Quality Policy:
To ensure long-term customer satisfaction and loyalty by providing advanced technology products and services of the highest quality. This will be achieved by A CONTINUOUS PROCESS OF QUALITY IMPROVEMENT which encompasses:
Commitment to comply with any statutory and regulatory requirements.
Commitment to listen and respond to our customers’ needs and expectations;
Commitment to build a team approach which maximises the individual’s contribution and bridges personal, functional, cultural and geographical boundaries through the continuous development of all employees to fulfil their aspirations and meet the business needs;
Commitment to fulfil the needs of our markets and to enhance our competitive advantage in terms of emerging technologies, new opportunities and the changing requirements of our customers;
Commitment to investment in research and development to harness advanced technologies in creating innovative new products;
Commitment to investment in the best manufacturing techniques, distribution logistics, customer support and service, in order to anticipate and satisfy our customers’ expectations of quality, delivery and value;
Commitment to the long-term financial security, success and growth of our business through excellence, professionalism and high productivity in all that we do. Commitment to comply with the requirements of the quality management system. Commitment to continually improve the effectiveness of the quality management system.
*Quality plan:
This document, together with other referenced documents, defines the responsibilities and procedures to be adopted to ensure that the data and information produced as part of Project [Ref No] are reliable, fit for purpose and consistent with documented objectives and deliverables. It summarises the system of internal management that governs the decisions and instructions concerning project quality assurance.
http://216.239.59.104/search?q=cache:R-IARg7nkEQJ:soilbio.nerc.ac.uk/Download/Quality%2520Plan.doc+Quality+plan&hl=en&ct=clnk&cd=3&gl=uk
2007-03-20 05:18:46 · answer #1 · answered by Anonymous · 3⤊ 0⤋
Quality Policy says what u are and Quality plan says how u achieved that.
Ex.
The product should be error less - quality policy
Check the product in each stage of production by qualified tester - Quality plan
2007-03-19 20:21:34 · answer #2 · answered by tdrajagopal 6 · 0⤊ 0⤋