I went to a restaurant with 1 friend and was charged $58.75 for the bill and left a $12.00 cash tip. Two days later when I was checking the balance on my Matercard debit card, I noticed a charge of $70.50 for that same restaurant that I had authorized a payment for $58.75. I was not informed of this practice by the restaurant or at the time of signing for the amount to be payed. It has been four business days since and the charge on my account still states $70.50. What can I do to ensure that this doesn't happen again and how do I get my money back?
2007-03-19 10:43:14 · 9 answers · asked by Anonymous in Business & Finance ➔ Credit
Call the restaurant and ask to speak with the manager. They should be able to explain what happened. If it's in error, or if it was a good faith mistake, they will adjust the charge.
Don't go to your credit card company first. The restaurant would rather have the opportunity to fix what happened and you'll probably get it done a lot quicker.
2007-03-19 10:52:17 · answer #1 · answered by Anonymous · 2⤊ 0⤋
You didn't write in the $12 tip on your receipt, did you? Typically a restaurant has you write in teh tip and then they debit the bill + tip. It seems that perhaps a waitress did this inocorrectly. If you tipped in cash you should have written a big 0 in the tip spot and then carried the $58.75 down to the "TOTAL" line so tha they couldn't change it.
Call the restaurant and ask them to give you a credit. If they wont, dispute the charge with the mastercard. That's the features that come with it!!
2007-03-19 10:50:41 · answer #2 · answered by Anonymous · 1⤊ 0⤋
Do you happen to still have your original receipt that shows that you did not leave this amount on the tip?
It sounds to me like the waitress took your $12 tip and then added it to your card....but that seems to be off by a quarter so not sure what she was thinking. Maybe it is a new waitress and she was confused?
Either way, it is illegal for them to do this. You need to find your receipt and take it and your statement to the restaurant and express your dismay. You will not only get your money back but may also be offered a free meal!
2007-03-19 10:51:23 · answer #3 · answered by Sheree H 3 · 1⤊ 0⤋
I notice the same thing when I use my credit card. This lasted 4 to 5 days while the charge was "pending".
But when it finally "posted", it was always for the amount I actually tipped.
This should be true with you too. If it doesn't change, contact your bank. You will not be responsible for an unauthorized charge, UNLESS they let you know in advance that a certain minimum gratuity will be charged.
Good luck to you! :)
2007-03-19 11:20:58 · answer #4 · answered by Radio 3 · 0⤊ 0⤋
Open a dispute with your bank, tell them what you said here and they will look at the signed receipt provided either by you or the restaurant and they will refund the difference.
Bottom line, they can't do it for over what you signed for, if you didnt sign they still cant do it. I'd open a complaint with the local BBB in your area too. How crass of them...
As far as the future, you cant do anything about it except to pay cash :)
2007-03-19 10:47:14 · answer #5 · answered by Mark P. 5 · 0⤊ 0⤋
WOW....a blast from the previous. Is Diamond Bar nevertheless a touch one horse city? until eventually the corporation has an indication revealed as to regulations, then she will't refuse to take the mastercard. The mastercard agencies she shows trademarks for make THEIR use regulations. agencies ought to stay with to different agencies AND be universal by ability of the charge playing cards agencies. for each transaction processed, there's a value. i'm wondering she didn't want to take the cardboard for an below $20 volume because of value. It cuts into her finished earnings. in spite of the undeniable fact that, at the same time as she signed as a lot as settle for MC/VISA, and so on. she agreed to take ALL purchases...until eventually revealed in the different case. If it were I, i'd contact the mastercard corporation in contact no longer in undemanding words in writing, yet by telephone and hotel a suitable grievance. i'd also contact the community Chamber of commerce (in the journey that they have got one) and record a grievance with them in writing. more beneficial useful corporation Bureau besides. Tourism Dept., and so on. Then, deliver a letter to the institution stressful an apology. Enclose copies of the courtroom circumstances. in the journey that they have got ANY smarts, they received't in undemanding words ask for forgiveness profusely, they are going to deliver you a present certificate for minimum $20. bear in options, always be polite, specialist and keep on with information. sturdy success.... :)
2016-12-02 06:11:05 · answer #6 · answered by janta 4 · 0⤊ 0⤋
The banks are the ones doing it, they assume that you are going to tip and do an "estimate" until the real charge (signed version) arrives. Call the restaurant manager and find out when they plan to send it in.
This is a new thing and I really hate it.
2007-03-19 10:49:05 · answer #7 · answered by Anonymous · 1⤊ 1⤋
It is called credit card blocking. They typically block off 20% extra when they swipe your card. It usually takes a few days for the correct amount to replace the blocked amount.
2007-03-19 13:07:37 · answer #8 · answered by CanadianBlondie 5 · 0⤊ 0⤋
You need to call the restauarant and tell them what happenend. They can reverse your transaction. I work at a restauarant and have known of people who have called back regarding 10 cents difference. They might have you call the corporate office if it is a chain.
2007-03-19 10:49:02 · answer #9 · answered by Holly Golightly 4 · 0⤊ 0⤋