how do i get a new metro phone?

Question

i pay insurance on my phone, and i recently had it not be able to work. the phone will not charge i have to charge the battery with another phone. how do i use the insurance to get a new phone? is there a hot line??
oh, i am sure is not the charger's fault.

Answer 1

There is a hotline however you can complete the process online; your choice.

http://www.phoneclaim.com/MetroPCS/

Or by telephone: [phone]

Give them all the information about your phone and what's wrong with it, pay the deductible and you're good to go.