Apology letter --Please help me correct the grammars and imrpove my written skills ...thanks a million?

Question

Dear Sir
:
Please accepot our sincere apologies for what happened to order A and order B. For both of order A and order B, they will get delayed unfortunately. I can understand this announcement might turn our conversation serious. For shipment A, there are XXX pieces of item YYY incomplete due to late arrival of spare parts from outsourcing factories.For shipment B, there are XXX pieces of item ZZZ incomplete as same as shipment B. We expect to complete these two shipments by this Friday.
We understand this delay may cause the penality.

Steven

Answer 1

Dear Sir,

Please accept my sincere apologies for what has happened to orders "A" and order "B". Unfortunately, both orders will be delayed. Due to late arrivals of spare parts, shipment "A" and "B" were incompleted. I expect to have the completed items sent out by this Friday. I once again sincerely apologize for the inconvenience. I understand this may cause a penalty for the delay. Thank you


Steven

Answer 2

Line by line:

Dear Sir
:
Please accepot our sincere apologies for what happened to order A and order B.

-So far, so good.

For both of order A and order B, they will get delayed unfortunately.

-Instead of this, try:
"Unfortunately, both order A and order B will be affected by this delay."

I can understand this announcement might turn our conversation serious.

-Instead, try:
"I understand that this delay may cause a serious problem."

For shipment A, there are XXX pieces of item YYY incomplete due to late arrival of spare parts from outsourcing factories.

-Good. You may want to follow up on why the arrival was late, and what you are doing to hurry it up.

For shipment B, there are XXX pieces of item ZZZ incomplete as same as shipment B.

-Try:
"For shipment B, there are XXX pieces of item ZZZ incomplete for the same reason."

We expect to complete these two shipments by this Friday.

-Ok.

We understand this delay may cause the penality.

-Try:
"We understand that this delay may cause a penalty, and hope that this does not affect any future relation you may have with our company."

Also... add a:

"Sincerely,"
Steven


Hope this helps!

Answer 3

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