How do I remove a virus called "mszsrn32.dll"?

Question

I currently have "zone ware" and "pccillan" for virus and spyware protection. they are both working well. The virus came when I had only the "pccillan".

Answer 1

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/

TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR PROGRAM(S).



When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

RESET HIDDEN FILES AND FOLDERS.

The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the old one(s) and make a new one.

CLEAR OLD RESTORE POINT(S). HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

Answer 2

Oh dear - it looks like you've found out the hard way just how insecure and badly designed and insecure Microsoft Windows is!

Before connecting a Microsoft Windows system to the internet, you must first take as many precautions as you can.

For now, you can use SUPERAntiSpyware

http://www.superantispyware.com/

FREE edition to clean up your infestation.

But remember that even though you've cleaned this one out, Microsoft Windows is still vulnerable!

* Make sure you always run up-to-date anti-virus and anti-spyware programs.
* Always install all Microsoft security updates as soon as they come out.
* Ensure you have a properly configured firewall.
* Never use Internet Explorer (use Firefox instead) or MSN Messenger (Use GAIM or Trillian).
* Never download anything you don't understand.
* Never click on any ad banners.
* Never use any "P2P" file sharing programs.
* Consider the upgrade to Linux or Mac OS X to be free of adware / spyware / trojans

Answer 3

Here is a simple tutorial on how to cleanup your computer. They are real basic steps, but it is a good first step to take and will often clean out 95% of the junk (such as spyware, viruses, etc) off your computer. All the tools used are free of use. Here is the link:
http://www.cleancomputerhelp.com/how-to-cleanup

Here are some simple tips & techniques to keep your computer running a great shape:
http://cleancomputerhelp.com/computer-tips-techniques

Here is a list of Free Anti-Virus Tools:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-4

Here is a list of Free Anti-Spyware Tools:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-3

Here is a list of Free Firewalls:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-2

Here is a list of Free Online Scanners:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view

What is a Virus? Find out here:
http://www.cleancomputerhelp.com/what-is-a-computer-virus

What is Spyware/Malware/Adware? Find out here:
http://www.cleancomputerhelp.com/what-is-spyware-malware

Here is a list of Miscellaneous Tools:
http://www.cleancomputerhelp.com/free-computer-tools/cat_view-1

If you can't resolve the problem, I'd recommend you visit one of the free online support forums here:
http://www.cleancomputerhelp.com/online-support

Answer 4

your pc illin must be out of date seeing that's not exactly a new peice of malware. just go to download.com and download avast or avg antivirus. go to trendmicro.com every so often and run housecall. make sure to delete your current av program before installing a new one.

Answer 5

check out the Mcafee site for info and removal instructions. You might want to download the free version of Mcafee tho....

http://us.mcafee.com/virusInfo/default.asp?id=description&virus_k=139593