Has anybody any suggestions remedies for ridding me of this:-?

Question

(Smartbridge Alerts-BTHelpNotifier.ex). Cant seem to get rid of this nuisance off my desktop at start up., Help. GRRRRRRRRRR.

Answer 1

Had the same problem.

I deinstalled the BT Broadband Help program.

Never got the message again.

Answer 2

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Answer 3

PREVIOUS BEST ANSWER

this is a very common question being asked all you have to do is,

If you have up-graded to IE7 from IE6 this will apply to you.

SmartBridge:

If you receive the following error message after installation of Internet Explore 7.
smartbridge alerts: MotiveSB.exe Entry Point Not Found
the procedure entry point get process image file name w could not be found in the dynamic link library PSAPI.DLL
TO WORK AROUND THIS ERROR:
*Navigate to the installation location for smartbridge
(\program files\verizon\smartbridge)
*find PSAPI.DLL and rename it to PSAPIOLD.DLL
*reboot the system
the program will find the new PSAPI.DLL in the \windows\system32 directory and will function normally.
this is the correct method and should sort out the problem for you, and you wont keep on getting the message about smartbridge everytime you start your computer. good luck

Answer 4

To me thats not a viral. It contains BT right? then probably it is yahoo messenger with BT communicator or another BT app. Try removing any of these and see if the problem persists. If it does than id suggest you using Registry cleaners and Startup Cleaners and if that does not work anyways format.

Answer 5

1

Answer 6

1) If you have not already scanned your comp with spybot http://spywarekiller.hyperboards.com/index.php?action=view_topic&topic_id=4 do that now .Update it and then run it so it gets rid of all the spyware and trojans in safe mode http://www.bleepingcomputer.com/tutorials/tutorial61.html

then run AVG Anti-Spyware Free
http://spywarekiller.hyperboards.com/index.php?action=view_topic&topic_id=39&latest=1

then

2) Do an online virus scan to check if you still have viruses on your computer. And let us know if the online virus scan still finds any virus or spyware .
http://spywarekiller.hyperboards.com/index.php?action=view_topic&topic_id=11

Answer 7

I take it you are using BT broadband,
Bt supply desktop help which when used helps you sort out problems. It sounds as though it is not working properly try downloading the updated version of desktop help

Answer 8

try the windows malicious software tool if you haven't already tried your anti-virus on your computer. It is easy, free, and is a onetime use that will get rid of itself after you use it.

Answer 9

Are you with british telecom by any chance?If so then send them an e-mail informing them of this alert and how to sort it?

Answer 10

go to start, run and write msconfig and click on the startup, then uncheck the softwares or processors that starts up.

did you tried it? if it does not work let me know. Thanx