Whats wrong with Tim Hortons now?

Question

I used to like Tim Hortons, but it just plain sucks now. Food is way over priced, donughts are crumbly and stale, and the coffee has this weird sour taste (and no, the cream wasnt bad). I bought half a dozen donughts at Tim Hortons and they tasted stale, everyone who tried them said the same. Something was probably wrong with the oil. But i didnt try them until i got home. So, I went back to return them, but they said they could not get a refund because there was no one in the store who was allowed to make refunds. The cashier said that he would be fired for returning my money! How can this be right, if so, then how and who is in charge of the cash registers? Whats your opinion on Tim Hortons, and why dont people realize how disgusting it is? another thing is that they dont use fair trade coffee

Answer 1

they used to deep fry their donuts now they bake them from frozen! Donuts are deep fried or they are cake. and they must put some weird voo doo on their coffee because I swear if I hear one more person scream I need my timmies I will loose it!!

Answer 2

You should have demanded to speak to a manager. In fact, even though time has elapsed you should still go down and discuss the situation with the manager and let him know what the employee said to you. He'll most likely refund your money instantly. It's the point of the matter.
Additionally, I can't even believe that there are people who like their coffee. As for their donuts, most of the Tim Horton's now thaw their donuts rather than bake them as they come frozen.
I try to make a habit of supporting small locally owned businesses rather then large ones such as Timmy's and Starbucks (whose coffee also leaves a lot to be desired).
Buy locally, you'll often get a better product and better service.
Let's bring back the old "mom & pop" stores!

Answer 3

I think it's like any other restaurant. As they have become more and more successful, they have had to cut corners to meet the increased demand. If these things are not done really carefully, it can lead to quality issues.

Personally, I haven't noticed any problems with the food, but I haven't been happy with the service at Tim Horton's for a while.