or had any problems with them - or successfully obtained a refund from them after having the kitchen fitted?
2007-03-15 09:27:33 · 7 answers · asked by Anonymous in Home & Garden ➔ Decorating & Remodeling
From a person who has worked in the kitchen industry for 33 years please take my advice - if your initial complaint has met with little or no response 1) do not lose your temper - this will give them an argument that you were unreasonable from the outset. 2) keep a record, date and time of all telephone conversations which essentially must have the name of the person with whom you are communicating. 3) talk to your local trading standards officer - but do not let B & Q know you are doing this as they may then refuse to communicate with you. 4) invite the store manager to visit you with their installer to view your problems - this may help as then it is not being 'viewed from a distance' and if the conversation becomes difficult you can POLITELY ask them to leave.
Good luck and it would be interesting to see the results on here if you get one ! One further piece of advice - stay away from the sheds - shop with established local businesses - if things go wrong for their customers they take it personally and will go to greater lengths to sort out problems - don't forget they do not have access to the kind of advertising budget that the nationals have and therefore bad publicity or good publicity is much closer to home.
2007-03-15 09:53:00 · answer #1 · answered by Helen S 7 · 1⤊ 0⤋
I bought a kitchen from B&Q about 8 months ago and had nothing but problems, I did get a small refund. Thankfully I was fitting the kitchen with a friend so I didnt have to suffer anymore of their inadequacys.
2007-03-16 04:40:21 · answer #2 · answered by Anonymous · 0⤊ 0⤋
My friend had a complete nightmare with them, ended up threating them with court action to get money back.
We had ours fitted by Intoto, expensive but worth it!
2007-03-15 09:32:06 · answer #3 · answered by mikeodonagh 3 · 0⤊ 0⤋
I've seen several that have been fitted by their (subcontracted) fitters and overall I'm apalled at how poor it is.
2007-03-15 23:10:26 · answer #4 · answered by Pauline 7 · 0⤊ 0⤋
Avoid them like the plague !
2007-03-17 09:11:52 · answer #5 · answered by John L 5 · 0⤊ 0⤋
yes. just keep threatening them with a solicitor, it works in the end. good luck.
2007-03-15 09:42:56 · answer #6 · answered by NIGEL R 7 · 0⤊ 0⤋
they are crap. They take ages and the finish is poor
2007-03-15 09:41:38 · answer #7 · answered by Dorian 3 · 0⤊ 0⤋