How can I better my guest services so that people see I am a genuine caring person and not just a cashier?

Answer 1

eye contact and small talk. Also just the fact that you want to better your guest services skills makes me think you are a pretty awesome person, most peope don't care.....I wish there were more like you out there.

Answer 2

I would say that being receptive to their concerns, being
friendly, being a good listener sometimes they're just looking
for some one who will listen to what's important to them.
Being courteous and cordial. Making them feel welcome ,
and at home. The list is really long, basically using your
instinct (gut feeling). It is important to remember in these
times, everything in moderation. You don't want to over
extend, and give some whack job the wrong impression.
It's sad to say but you have to play some defense, for
your safety. I'm not saying be cynical, I'm saying be on
your toes, and assume nothing when you are dealing with
strangers. Be sweet, not stupid!

Answer 3

Smile, casual conversation, eye contact. SHow a genuine interest in them.

Answer 4

Its a bit harder as a cashier, because their is less freedom and empowerment.

But show enthusiasm to do your job, smile and greet the customer, be sincere in your thank yous.

Answer 5

*Make and maintain eye contact.
*Smile.
*Engage in light banter ("ooooh, your fingernails are *pretty!", "awww, look at the cute little baby", etc).
If you ask how they're doing and they reply "fine, and you?", don't just ignore it, give them an answer.
*When they're leaving, tell them to drive safe (most people expect you to say "thanks for coming in" or something generic).

Answer 6

eye contract and a kind smile

Answer 7

make casual conversation and smile a lot.