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I am having a copy/print job done and the sales person who I made agreement with on the price for the entire job had ran me off a sample print or copy, which was not that good , so I asked if he could make it more clear and detailed looking in the graphics, so he ran another one and showed it to me and it looked very good. so I said fine, do the whole job and I made full payment.
Well, I called to check on it and the "manager of the copy center" told me that she could not complete the job for that price since the guy who had made agreement on the price was "new" and had run half of my job on the color copy machine (even though it is black ink it makes it appear nicer) and that she would have to do the rest on the other machine. Well, the other machine makes the copy/print not look nearly as good . But she says that she cannot do it and has to do it the other way, By the way this place is a large chain called Office Max. What would you do ? Is this fair?

2007-03-12 13:26:16 · 14 answers · asked by ???? 1 in Business & Finance Advertising & Marketing Other - Advertising & Marketing

SHE SAYS SHE WILL NOT BE ABLE TO RUN THE REST FOR THE PRICE I WAS QUOTED FOR BY THE METHOD THE FIRST HALF WAS DONE.

2007-03-12 13:28:07 · update #1

SHE WANTS TO RUN THE REST OFF WITH THE LESSER QUALITY MACHINE SINCE THE OTHER ONE WOULD COST HER TOO MUCH.

2007-03-12 13:33:24 · update #2

14 answers

Talk to the manager. Its not your fault the person is new. If they dont help you tell them to give you the number of their supervisor. Also, tell them that you and your co0workers do alot of buisness with that store and it will stop if they dont do what was promised to you. Also if you have a reciept you can tell them that the reciept will hold up in court and if you do not get any help you will take them to court and seek money for lost buisness.

2007-03-12 13:30:56 · answer #1 · answered by Anonymous · 3 0

They need to either run the job the way it was quoted, or give you a full refund of your money. Try local printers for a quote on the job (they can usually do it for close to the same price as the chain stores, and if you have to pay a little more, it's worth it for the quality). If they won't refund your money, file a complaint with the BBB.

Also, they did not ask your permission before running a lesser quality print, therefore you are not liable for those copies. It is not your fault that they guy is new. If the copy center manager won't do anything, try the contacting the corporate office @ 630-438-7800.

Always make sure to have a written agreement and sign off on the final copy.

2007-03-12 20:59:06 · answer #2 · answered by sammie 4 · 1 0

If I'm reading what transpired correctly, the guy quoted you the black and white price and you didn't like the results. So, he ran the job on the color copier but didn't tell you that the color copier is more expensive to run and therefore the price for your job price would go up.

Clearly, this is a training issue for Office Max. The store manager is probably compensated in part on profitability, and doesn't want to see money out the door because nobody got back to you about how a better copy was going to cost more money.

None of that analysis is going to solve your problem.

It's up to you to find someone in the chain who has the integrity to back up the quote. As the saying goes - good luck with that.

Next, recognize that as long as your working with McPrinters (Kinko's, Office Max, Staples, etc.) you're going to have to work with inadequately trained staff because they suffer from high turnover, limited training budgets, low wages and poor supervision.

On the other hand, you get good prices, especially on short run jobs.

Once you accept that, then you can make different choices about running your business:
* work with real printers.
* put more of a markup on your printing to cover your extra time and risk.
* accept lower quality print jobs and let your customers know you are passing the savings along to them.

Any one of those options will work. You just have to figure out what kind of business services you wish to provide.

2007-03-13 00:21:46 · answer #3 · answered by Rex Whataguy 2 · 0 0

They accepted payment for the total number of copies you requested done like the second one you were showed. It is not your fault that the employee did not know the difference in the rate to charge. I would contact the corporate office of Office Max and complain. They will probably have the local manager make good on the agreement.

2007-03-15 09:47:01 · answer #4 · answered by don n 6 · 0 0

As the former manager of a printing company myself, we would indeed honour the quote and quality for you. We would definitely advise you of our mistake and let you know that in future the same job will be at an additional cost, however bear the cost of the initial job. If it was a substantial loss, it would be in our best interest to keep you happy and try to re-coup on any future business you may bring to us.

It's all down to customer service really. If someone is willing to let you walk out the door due to their mistake, then they are losing much more than one job.

On the other hand, we too have had similar dealings in that we have had to bear the cost of a supplier letting us down and not wanting to disappoint the client.

Good luck!

2007-03-13 09:16:01 · answer #5 · answered by emjaydz 1 · 1 0

No problem....take half the job at half the price and the remainder for free. Otherwise get all your money back which you absolutely entitled to because it's a money back guarantee.

But you have no way to force them to honor a mistaken price any more than they have to honor a misprint in the newspaper. It's only fair they get the chance to correct it...they do that by offering you either your money back or some other option...THEIR CHOICE.

2007-03-12 23:47:44 · answer #6 · answered by stonerosedesigndotcom 3 · 0 0

Contact their main office and tell them of the shoddy bait and switch tactics that the store is using .. make sure to tell them the total story along with the fact your turning them in to the BBB
I hope that you did not pay for the job ..

Start at the top with your complaints

John S. Jennings
Vice President and Treasurer
Investor Relations
630-864-6800
investor@OfficeMax.com

http://about.officemax.com/html/officemax_contact.shtml

2007-03-13 00:18:33 · answer #7 · answered by MrsDave 4 · 1 0

hi you were quoted a price and as far as you were concerned this was an agreement between you and the seller .regardless whether the person was new or not. i would contact bthe office of fair trading (who in my opinion are very helpful ) and involve them in your problemyou could be very surprised at what they can do. good luck

2007-03-12 20:35:44 · answer #8 · answered by Ken M 3 · 1 0

Ooh. Good one. I think they should give you what was agreed upon. The new person made a mistake, but the company should honor it. There is always someone above the manager. Go to them if neccesary.

2007-03-12 20:30:44 · answer #9 · answered by isingmore 3 · 2 0

go to the manager's manager. let them know that they will lose you as a repeat customer if they don't fix this issue. don't be rude, but don't back down. if they refuse, don't pay them and go to another print shop.

2007-03-12 22:55:51 · answer #10 · answered by Webber 2 · 0 0

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