i need suggestions on how i can add enhancements to current helpdesk systems, web ones preferably. any suggestions will be appreciated.
2007-03-12 07:27:08 · 3 answers · asked by bpk 2 in Computers & Internet ➔ Software
I have developed, maintained, used, and deployed several Help Desk systems.
There are varying types of Help Desk systems that cater to varying audiences and what you write for one audience you cannot write for another.
Completely Web Based
This help desk software is installed on your web server, and only a web browser is needed to use it.
Remotely Hosted
Remotely hosted is a help desk service provided by another another. Often times, only a web browser is needed.
Local Software with Web
This help desk software requires local installation on each server or workstation, but also has some web integration.
Local Software
This help desk software requires local installation on each server or workstation.
Knowledgebase Software
This is software that offers knowledgebase/FAQ features only. Some help desk packages already include this.
Instant Chat Messaging
This is software dedicated to offering live chatting features. Some help desk packages already include this.
The question is too general as enhancements are usually geared toward the client's business needs, their customer base needs, their technologies, just to name a few of the deciding criteria. There are hundreds of help desk systems for thousands of business applications so enhancements can possibly number in the tens of thousands.
Perhaps if you are looking for a particular Help Desk system(s) or have a particular business model(s) for us to solve, we can point you in the right direction(s) - there are just too many frames of reference to work with.
2007-03-12 07:59:35 · answer #1 · answered by midnightlydy 6 · 3⤊ 0⤋
Most helpdesks don't pay enough to attract qualified people. If you really want to improve your helpdesk, increase the pay. Remember that you only get what you pay for, and $10 - $15/hour won't get much.
2007-03-12 07:47:17 · answer #2 · answered by nospamcwt 5 · 0⤊ 0⤋
I donot know anything sorry but your asking the wrong grl and anyways who would ask that sort of question anyways that you asked?
2007-03-12 07:31:48 · answer #3 · answered by starbux queen 1 · 0⤊ 1⤋