What factors causes customer satisfaction or dissatisfaction while availing rail services, what remedial measurements to be adopted to minimise them. Looking for published articles over the topic "passenger satisfaction and rail services" or alike.
2007-03-10 18:38:49 · 4 answers · asked by yasir4kh 1 in Cars & Transportation ➔ Rail
Punctuality, reliability, good customer service, value for money
2007-03-13 06:24:16 · answer #1 · answered by Laura Lou 3 · 0⤊ 0⤋
Coverage, convenience, safety and reliability are the most important factors that drive satisfaction. However, recently, passengers start to look for value-for-money service such as providing free publications, more shops at rail stations and even discount offers.
2007-03-14 04:03:38 · answer #2 · answered by boymo 1 · 0⤊ 0⤋
I know of no publications, but generally passengers are most satisfied when they can travel in comfort and, most importantly, "on time."
2007-03-10 20:37:50 · answer #3 · answered by Samurai Hoghead 7 · 0⤊ 0⤋
we are shoppers on condition that's what we are. The trains are function by using inner maximum agencies, and we are their shoppers. We could be passengers on the prepare, yet to the operators of the prepare we are shoppers.
2016-12-18 10:36:36 · answer #4 · answered by Anonymous · 0⤊ 0⤋