Ive never had a problem selling but ive got a really abrupt buyer. I sold an item and put postage as £4, when i posted item it came to £1.70, buyer is now asking for her £2 back as postage was high. Is it right to refund money or is it there fault they bid and knew price was that much. Isnt that how sellers make there money.
2007-03-09 21:14:24 · 13 answers · asked by lisa c 3 in Computers & Internet ➔ Internet
It depends whether you specified £4 for postage on the listing. If you didn't then the buyer did not agree to the inflated charge by bidding and is entitled to object that you marked up your cost on the postage and handling so much. If it was stated on the listing before they bid that you would be taking £4 for postage and handling and they bid anyway, then it's their liability to honour the commitment.
Unfortunately, I don't expect that buyer will leave positive feedback for you now whatever happens but if their feedback history shows similar black marks it might not matter too much.
I'm currently bidding on an item which has postage specified as a good £2.70 higher than other sellers are charging for the same item but it's clearly stated what will be charged and I've agreed to pay it if I win the auction. Having said that, the extra £2.70 only represents about 20% more than others are charging. Your mark up is more than 100% and that does seem excessive.
When corresponding with the customer, be polite and try to be pleasant. It may take several drafts and a great deal of effort to achieve this impression.
If the postage charge was stated in the listing, the bidder should have considered that aspect of the price before bidding. The important thing is that they have the opportunity to consider that aspect of the price before bidding. If you gave them that opportunity and they bid anyway, they should pay without objection.
2007-03-09 22:22:54 · answer #1 · answered by Frog Five 5 · 0⤊ 0⤋
Everyone knows sellers add more to the postage, and she knew how much she was having to pay for it in the first place. The extra is for the cost of packing as well as postage and you also need to make a bit of profit.
She had the option of not buying the item so to me you are in the right not to refund her the money back.
2007-03-10 06:23:12 · answer #2 · answered by no1shylass 4 · 0⤊ 0⤋
Hi, it is entirley up to the seller as to how much postage to place on their auction. They buyer purchased knowing the postage rate so that is not your fault. Also the rest of the money can be used to packing and handling. Heaps of people on Ebay place a high postage on items and if you purchase knowing what the postage is, then you have to cop it sweet. You have done nothing wrong and should not give it another thought. Continue enjoying your Ebay experiences.
2007-03-10 05:24:12 · answer #3 · answered by ebaydonny 1 · 1⤊ 0⤋
I had this exact same problem a few days ago.
If the shipping prices arent stated to the country the buyer lives in, the buyer should ask before purchasing the item.
When the price of shipping is clearly stated, the price of the shipping is agreed upon by the buyer as much as the price of the item is, when the buyer presses the buy button!
When you are selling you dictate the price of shipping, the buyers agree to your shipping charge when they buy the item and are obliged to pay.
2007-03-10 08:27:00 · answer #4 · answered by Anonymous · 0⤊ 0⤋
That's just rubbish....it's only £2
In reality, most sellers overcharge quite a bit for the postage. The buyer is probably new and just doesn't want to get cheated by the whole ebay thing....you know what kind of hype there is out there.
If you really care enough to make her day feel free but it's not anything to worry over.
2007-03-10 05:22:10 · answer #5 · answered by Anonymous · 0⤊ 0⤋
The costs aren't just for postage but for Post & Packing (inc the time expended in going to the post office). It is best, hovever, to use "Seller's Standard Rate" to avoid confusion.
I use this & then explain that this includes postage by way of 2nd Class Recorded Delivery and that if the buyer wants it upgraded to 1st Class Recorded Delivery, they should ask for a quote.
Yours helpfuly............AskMeHow!
2007-03-10 05:24:05 · answer #6 · answered by cafcnil 3 · 1⤊ 0⤋
Tell the buyer that the extra was to cover packing the item to ship and the time you spent going to the post office and standing in line.
She knew the cost of shipping when she bought the item and can not take it further than leaving a negative comment to which you can reply...
2007-03-10 05:20:56 · answer #7 · answered by John K 4 · 0⤊ 0⤋
I hate people like this. I was selling a new magazine on Ebay for £1 with 50p postage and the guy asked me if he could meet me somewhere in London to avoid paying to 50p. I told him no f***ing way (in a nicer way though). So people do try to take the piss! I think the advice from the others is right.
2007-03-10 05:30:42 · answer #8 · answered by Charlene 6 · 0⤊ 0⤋
Tread carefully. The seller may leave devastating negative feedback that may wreck your future in eBay. Politely remind the seller that a 'handling fee' was included in the charge, and that the price was set out in the listing. If they get funny about this, contact eBay and explain to them the problem. If you've already completed the sale and they're not regular and they've already completed the feedback process, you may just ignore them.
2007-03-10 05:21:41 · answer #9 · answered by The Man! 2 · 0⤊ 0⤋
Your price included postage and packing, let alone expense of getting to Post Office.
Keep your money!!
2007-03-10 05:27:21 · answer #10 · answered by Daisy 2 · 1⤊ 0⤋