I have never found the magic formula as to how to work with the regulars (that are important) from trying to run your business, from staff to gossip to operation of the business. Has any one got any IDEAS on how these people should be treated and tips to give to my bartenders to keep these people fresh and enjoyable on a daily basis..the only thing I know is, if you get rid of a group, it hurts business and another group comes along..I might add, the majority of people keep a low profiel, but may be discouraged by the small group of regulars that look like they run the show and then look for another place, like a chain or franchise to frequent where it is not so personable...
2007-03-09 04:24:47 · 5 answers · asked by basport_2000 5 in Business & Finance ➔ Small Business
Wow that is tough and I do wish there was a answer...but I tended and managed bars for 25 years and you know I just have'nt got it myself yet. Good luck!
2007-03-09 04:30:14 · answer #1 · answered by mike g 1 · 1⤊ 0⤋
That certainly IS a tough call.
While you can't really afford to lose your regulars, you certainly cannot have the inmates running the asylum.
You may want to look at your "regulars" closely and determine why they are your regulars.
Is it because they like the place?
Is it because they are allowed more latitude than they would be elsewhere?
Is it because the bartenders comp most of their drinks?
Is it because your establishment is convenient?
The questions are endless.
Once you determine their motives, you may discover they represent more of a burden than an asset. And, as you said if they go elsewhere(and ALL of them won't) you will build another "regular" client base, and can then establish the ground rules from the beginning.
Remember- even though your customers are your most important asset, you are the one with the investment, and the liability. You should be running your bar- NOBODY else!
By The Way-
These people have helped bars generate new crowds through promotion. Check them out, they may be able to help you "flush the joint out" a little.
ancientcitydigital.com
2007-03-09 05:38:54 · answer #2 · answered by thomy8s 4 · 1⤊ 0⤋
Ugh... I hear ya here. The regulars I have encountered feel that the thousands of dollars they have spent in your bar entitle them to run the joint. You can't afford to lose them and you can't let them chase away new business. These people thrive on "sameness"...any change is very unsettling to them. If you can stimulate a lot of new business, say at night, by running specials or parties, you might find they're uncomfortable and show up less. The younger crowd is much less likely to put down roots and try to run your bar through gossip and manipulation. They way I see it, you either have to edge them out by shaking up the environment, or just learn to nod and grin as they talk your ear off.
2007-03-09 04:33:34 · answer #3 · answered by the beet 4 · 1⤊ 0⤋
Make sure they realize it's your joint, not theirs. If they're out of line say so. Tell them if they want to run the joint to get their own. If they're regulars and friendly they shouldn't take this too harshly.
However, sounds like you might not advertise enough. I suggest advertising to attract some added clientèle. This can further diversify your regulars. Plus they may feel less entitled if they realize you're still shopping for more customers.
2007-03-09 04:37:08 · answer #4 · answered by Luis 6 · 2⤊ 0⤋
This is a tough one. Maybe water down their drinks some..
2007-03-09 04:29:17 · answer #5 · answered by Keith W 1 · 2⤊ 1⤋