..When I telephoned my bank late last night, because of an emergency...I had difficulty understanding what he was saying, beacause he was from an Asian country.....I was fuming...Whats your opinion of this????????? Im English.....
2007-03-07 02:24:28 · 7 answers · asked by Anonymous in Education & Reference ➔ Other - Education
It's really annoying cos they can't understand what we're talking about either. UK Call centres should be staffed by English people in my opinion
2007-03-07 02:28:38 · answer #1 · answered by ChocLover 7 · 2⤊ 0⤋
It drives me nuts too. I now only use a bank and insurance company where I can speak to someone who has some idea of what I am talking about and how to resolve my problems.
I recently had a real problem with Prudential, but couldn't get anyone to talk to who could understand what I was saying. I eventually wrote to their Scottish headquarters (which incidentally is 7 miles from my house) and eventually someone from there phoned me.
It was a nightmare. Never again.
This is NOT racist. I just want to talk to someone who understands the English language, the policies and procedures of the company they work for, and who has access to support from senior people when they are unable to answer a question.
These offshore call centre workers are just working to a script and are quite unable to cope if your question is beyond the scope of their script. Not their fault. Blame the companies who are going offshore to save money.
BTW call centres in the UK can be awful too. Do NOT get me started on Scottish Gas.......
2007-03-07 10:30:47 · answer #2 · answered by mcfifi 6 · 1⤊ 0⤋
It is not rascist but absolutely reasonable to expect that the person taking your call speaks English sufficiently well to deliver good customer service. I am not a rascist but it made me really cross when I rang to find out times for trains from Leeds to Knutsford to be informed confidently by the Indian operative that there was not a train station in Knutsford and it was impossible to convince him otherwise. I do not think it is appropriate for such services to be outsourced to India.
2007-03-07 10:37:51 · answer #3 · answered by LillyB 7 · 0⤊ 0⤋
I read the other day that some banks are bringing their call centres back to the UK. Good. perhaps BT, and Microsoft UK will follow suit. Happily my bank (NatWest) has always been in the UK :-)
2007-03-07 11:28:42 · answer #4 · answered by Duffer 6 · 0⤊ 0⤋
its cheaper for the banking society... because they are foreign they think they getting paid lots, meanwhile....
its irritating to say the least and they get inpatient if you don't understand them.... i occasionally get cut off because they don't even know how to pick up the phone (or rather press ANSWER button on the screen)
2007-03-07 10:37:45 · answer #5 · answered by Cypher 2 · 0⤊ 0⤋
its abit annoying really, theres been a few times i've had to repeat what i am saying because they didnt understand it the first time, and a few times i've had to ask them to repeat what they said. theres been times i've been put through to the wrong people when trying to deal with something or recieved the wrong information too.
i'm not the only one who gets annoyed with it too, a few people i know have mentioned it and it seems to be getting more common.
2007-03-07 10:35:10 · answer #6 · answered by VenvierraValentine 2 · 1⤊ 0⤋
You are English but I hope you are not racist...
2007-03-07 10:30:26 · answer #7 · answered by Fipa 2 · 0⤊ 2⤋