Instead of "This is dept xyz, abc speaking, how can I help you today, may I have your name please?"
It's soo annoying to listen to and almost makes me want to hang up.
2007-03-04 09:23:55 · 8 answers · asked by blue_rose_69 1 in Society & Culture ➔ Etiquette
They value their job.
2007-03-04 09:30:06 · answer #1 · answered by Proud Nana 3 · 1⤊ 0⤋
To be professional. This way, without wondering if you happened to call the right place, you will know. Plus u will know the name of the person, incase u need to call again and ask for this person who helped u before...or for information & introduction sake. How may I help you....is just something that says the business is ready to help you. It's graciousness. And asking for your name, lets them have the information so that if they have to send ur call to somebody, they can use your name. u could be the company CEO who knows? It's always good to know the caller's name. I know it needs a lil patience to hear all that sometimes...lol I know where u r coming from....but businesses just want to do it right.
2007-03-04 09:48:32 · answer #2 · answered by ? 6 · 0⤊ 0⤋
"This is dept. X" is to reaffirm where you are calling.
"XX speaking" to be formal
"How may I help you" because you called for a reason.
"May I have your name?" in order to look up any info for you.
If "Hello" was all we got, business could not get done in a timely and orderly fasion.
Thank you, and have a nice day.
2007-03-04 09:36:19 · answer #3 · answered by Cookie 3 · 2⤊ 0⤋
Welcome to the real world. Because there is so many departments they can't just say hello to you. Its part of their job. And when you get a job like they have you will understand.
2007-03-04 13:52:08 · answer #4 · answered by jrealitytv 6 · 0⤊ 0⤋
Because it is business etiquette, and those who answer the phone in a business are expected to answer the phone in that manner...
2007-03-04 09:32:30 · answer #5 · answered by sarch_uk 7 · 0⤊ 0⤋
because their employers require them to. grow up. hope you enjoyed wasting your 5 points
2007-03-04 09:32:13 · answer #6 · answered by ~ Mi$fitPrin¢ess ~ 3 · 1⤊ 0⤋
Its called buisness. duh.
saying "hello?" is just personal (home)
2007-03-04 09:28:27 · answer #7 · answered by dsjkfsjdk d 1 · 4⤊ 0⤋
maybe its so you know you're calling the right number...
2007-03-04 09:31:49 · answer #8 · answered by Anonymous · 1⤊ 0⤋