How do u handle rude people?

Question

whether it's the customer service person not providing good service, a civil servant (who is neither civil, nor a servant), a family member, a nasty neighbor, a difficult co-worker, prospect, customer or client

Answer 1

I have nothing to do with rude neighbours, civil servants and customer service people I begin being very nice to, and if they turn to be gits, I usually find someone else to help.
Once a woman refused to give me my car sticker saying they didn't have them in stock. I smiled and asked to see a supervisor. Interestingly she came back a moment later with one in hand saying she was mistaken.

I wished her well, she said if she could just survive the day, and I told her I understood. Being kind but firm helps with at postal and other clerks, and if on the telephone, I realise I can be as nice as possible, then hang up and start over.

As far as relatives, I am very fortunate. my brother has a couple of inlaws who are gits to say the least. I simply use my wits and make idots of them.

It helps because they know my brother, he can play the git though it is a show, and act a Chav as well. The inlaws think he or I might give them a hard kick up the bum at any time so needed.
Especially with a few pints in him, a right house clearer he is. I, his wife and children, and our mates are the only ones not concerned for injury: we know what a lump of kindness he really is. At the same time, good to keep some sorts guessing.

--That Cheeky Lad

Answer 2

Apply emotional intelligence. If it's a customer service person, get their name, hang up and redial and ask to speak to their boss. Be prepared to write a letter to the company if necessary.

Family member? Tricky. I just don't call them for a few weeks.

Nasty neighbour? Do you best to ignore this person. If they start bitching at you behind your back, ditto. However, if they tell lies about you, that's slander, send them a solicitor's letter threatening legal action. That should stop them.

Co-worker - tricky. Try and get them on their own and ask them nicely if you have done anything to offend them. Large amounts of tact are required, because people sometimes don't realise they are being rude. They may have other issues, and if these are work-related and they don't want to discuss them with you, just say, okay, maybe just go the the HR deparment and talk to them. Do NOT discuss this with other workers, that could be seen as gossiping and would not endear you to the rude co-worker.

Prospect? She/he doesn't find you attractive, love. Don't even bother.

Customer or Client: Keep asking questions, and when you get the answers, respond empathetically. If they're short with you because they don't feel you are addressing their problems, you might want to probe into those problems more deeply because the cause of them might be something other than you think.

If any of the above are drunk or intoxicated in any way, don't talk to them at all. Intoxication often makes people lose control and be rude, and most of the time they are highly embarrassed afterwards and some even apologise.

Answer 3

You see I have been that customer service person, who doesn't give bad customer service on purpose because I know what it is like to be on the recieving end. It depends on the circumstance and whether it is worth responding to the person or just walking away. If I have to speak to the person as part of my job or otherwise. I don't change my tone and I just get to the point of why I need to converse with them in the first place and quite often you can turn a person around. Unless they're totally irrational - if that is the case then get out of the communication with them ASAP and let them stew in their own juices!

Answer 4

This is a really interesting question. I have been thinking about this such a lot. I think the best thing to do is just say to them when they're rude. 'That's rude' and then carry on doing what ever it is you need to do. You have to come at the person from a level playing field and talk adult to adult.

I'm usually afraid of upsetting people or hurting them so this doesn't come easy. However I am going to practice it otherwise people like (you know who and wotsit) will get away with it forever without it being pointed out and I HATE BULLY'S.

Answer 5

I know what you mean. I hate that too! I would love to just call them out on the way they are acting/behaving, but of course you don't always know what kind of person you are dealing with. They could be crazy or they could be going through a tough time. But then you get those who are just plain rude and act like it's a total chore to do there job that they are paid for. Any ways, depending on the situation, I would just talk to their manager. Unless you are gutsy enought to just say something to their face.

As far as family/friends/neighbor go, just talk to them about it. It is not good to keep something bottled up inside. Over time it will just build up and then it will explode into a nasty fight that could have been avoided if you would have delt with it in the begining.

Answer 6

It varies on how you need to react to rude people depending on how close you are with them. If the person is not someone you know, you might wanna make a complain about their service because it is important to promote good customer service in your country. If you still have to face the person in the future, just smile by all means when you see them before you walk away- smile is a basic form of tactic in order to survive in this world. It is best not to speak too much to them as the more secrets you reveal to them, the more information they can get hold of to pin you down!

Answer 7

I don't do anything.

I think rude people are not worth my time, personally, and I feel no need to point out to them, or anyone else, that they're being rude.

I think of it this way: If you see someone being rude to someone who clearly doesn't deserve that sort of treatment, how does that make you feel? Probably empathetic for the polite person and a bit indignent for the rude one.

On the other hand, if you see one person being rude and the other returning the rudeness, how do you feel then? Probably like you'd rather not be involved. You may even be a bit confused as to which of those people is actually the rude one.

If you ignore the rudeness, and be your normal, innocent, non-rudeness-deserving self, the rude people will have all sorts of opprotunities to prove to others exactly wot sort of person they are.

Answer 8

I know what you mean. I hate that too! I would love to just call them out on the way they are acting/behaving, but of course you don't always know what kind of person you are dealing with. They could be crazy or they could be going through a tough time. But then you get those who are just plain rude and act like it's a total chore to do there job that they are paid for. Any ways, depending on the situation, I would just talk to their manager. Unless you are gutsy enought to just say something to their face.

Answer 9

Well my way of handling rude people, I just avoid them altogether.I try not to waste my energy on the negativity they give out. If they are a waiter I would express my opinions after I have eaten. A family member I would ignore them until I felt like being social with them. I believe that negative vibes only drain away your inner happiness.

Answer 10

If it is someones job to provide me with good customer service and they arent I will ask to speak to their superior and put in a complaint everytime as this is their job. If it is someone in day to day life then I am super polite as this means it is them with the problem and not me.

If you do this it makes them look bad in front of other people and they usually learn or if they dont they look completely ignorant