I decided to go ahead and cancel my account with FCR, so after drudging through their website to find a way to do this, I finally found the number you're supposed to call tucked away in a very small F.A.Q. link at the bottom of the page.
Well, I called that number, and the lady there seemed very nice, but also very hard to understand. Anyway, she said something about having "something free for me if I check into my account today." I had to have her repeat it, and she did a few times until finally, I caught the words "we'll keep you're account open so you can, you can just call back later to cancel."
I had to tell her, "I'm sorry, I don't want it. Just cancel my account." I had to tell her this three times, and she kept doing her spiel.
Finally after the third time, she whined, "Why don't you want this free offer sir?" I said, "Because I just don't. Cancel my account." Finally she agreed to cancel it outright.
Anyone else have this problem with them?
2007-02-28 06:54:10 · 4 answers · asked by This Is Me Being Grumpy 3 in Business & Finance ➔ Credit
THere was a story on 20/20 where this guy recorded his phone call with AOL. He tried to cancel this interent access and he was literally on the phone for over an twenty minutes trying to do so .
IT was hysterical. The link to the clip is below
2007-03-01 02:48:22 · answer #1 · answered by lisa s 6 · 0⤊ 0⤋
I use www.AnnualCreditReport.com which doesn't require a credit card.
However, in trying to cancel my Capitol One credit card, I had the same experience. The guy would not let me cancel! He wouldn't even let me speak. Heavy accent and everything. I ended up hanging up and going through a manager in the American call center to cancel after I complained.
2007-02-28 08:27:06 · answer #2 · answered by Anonymous · 1⤊ 0⤋
Most customer service in now outsourced to India and other foriegn countrys. They dont speak english well and are very hard to understand.
Also many companys will do anything to keep your account open because it's easier to keep a customer than to get one.
2007-02-28 06:58:43 · answer #3 · answered by mslider2 6 · 1⤊ 0⤋
They will let you cancel a service if you ask for a supervisor and tell them that you just received notification that you are being sued and are going to file bankruptcy.
2007-02-28 08:26:16 · answer #4 · answered by gvh 3 · 0⤊ 0⤋