The music is horrible, I am sure they do not just do it to entertain you while you hold. What is the real reason? I'd rather hear nothing at all.
2007-02-28 04:07:07 · 10 answers · asked by dazednconfuzed89 2 in Society & Culture ➔ Etiquette
To let you know the line is still active. Otherwise you might think it has been disconnected or someone put you on hold forever ;)
2007-02-28 04:17:50 · answer #1 · answered by C L 5 · 2⤊ 0⤋
Actually, it does serve a purpose: it lets you know that you haven't been disconnected. I much prefer to have something in the way of a soundtrack on the phone when I am on hold, if only so that I know I haven't been disconnected and I'm not sitting there on the end of a dead connection.
I agree that most of the time the music chosen is pretty vile stuff, but at least it lets me know the line is still connected. I'd far rather have a news report being read while I'm on hold than some cheesy instrumental arrangement of songs that weren't very good in their original form decades ago when they were recorded. But please, no dead air!
2007-02-28 13:22:45 · answer #2 · answered by Karin C 6 · 2⤊ 0⤋
You have two different Situations here
1st ..When they want you to hold, eg. (you are on hold so that you can talk to the sales department to buy a new PC)
In this situation, they put soft music so that you want to stay MENTALLY.
2ND Condition is that they don't want you to hold and keep the lines busy, eg. (You are on hold so that you can get help installing programs on your new PC), Here they put on loud noisy music that you don't hold and close the line "since you already bought the Computer".
2007-02-28 12:16:34 · answer #3 · answered by lynx 2 · 2⤊ 0⤋
They don't want you to get bored and because if you hear something on the other end, then there is hope that a live person will come to the phone.
2007-02-28 12:10:45 · answer #4 · answered by 14 4 · 1⤊ 0⤋
To entertain. To keep u on hold.
2007-02-28 12:10:58 · answer #5 · answered by missgigglebunny 7 · 2⤊ 1⤋
Originally,it was intended to help you relax and not yell at the sales person on the phone, but they've overdone it
2007-02-28 12:14:31 · answer #6 · answered by dadknows 4 · 2⤊ 1⤋
sometimes it's good like when it's classical. sometimes i prefer listening to it than the people who answer.
2007-02-28 12:10:52 · answer #7 · answered by Anonymous · 1⤊ 0⤋
To make sure that you know you are not disconnected and distraction
2007-02-28 12:10:47 · answer #8 · answered by Patches6 5 · 5⤊ 1⤋
to try snd disract you from being on hold so long~!
2007-02-28 12:11:06 · answer #9 · answered by ? 4 · 2⤊ 1⤋
It is to relax people. :)
2007-02-28 12:11:38 · answer #10 · answered by mimigau 5 · 2⤊ 1⤋