phoning the dvla?

Question

Is there a phone number which i can use, to get in contact with an operator straight away at the DVLA in Swansea?

I need to ask them a few questions, and the last time i did it it took me ages to get to an operator

Answer 1

Hi

This what you require, read the lat paragraph first.

Drivers enquiries


(Driving Licences - including lorry or bus licences)

Telephone:
0870 240 0009

Fax:
0870 850 1285
+ 44 1792 783071 (Drivers Abroad)

Address:
Drivers Customer Services (DCS)

Correspondence Team

DVLA

Swansea

SA6 7JL


Vehicle enquiries


(Vehicle Registration and Licensing Enquiries)

Telephone:
0870 240 0010

Fax:
0870 850 1285

Address:
Vehicle Customer Services (VCS)

DVLA

Swansea

SA99 1AR


To avoid delay with written enquiries it is important to use the correct postcode


If you contact us by telephone, you will be greeted by our interactive voice system. Staffed telephone enquiry hours: 08:00 - 20:30 Monday to Friday and 08:00 - 17.30 on Saturday. Outside these times you will be able to listen to a variety of messages covering the most commonly asked question on driver and vehicle licensing and vehicle registration.

Answer 2

You will probably have to go through some of the options - normally something like; 1 new application 2 already registered - or something like that.

Listen to the first main set of options - normally in this list you can speak to an operator by pressing:

'a number' they specify,
'0' is often an operator if not or
as someone has previously said 'number/ #' to confuse the system.

* will only take you to the previous menu, so that wont work.


Have you tried emailing them, they should have a policy whereby all emails are answered with in 48 hour - so that would save you hanging on the phone.

Answer 3

There is no way to get a real person at the DVLA. It is infuriating. The website is pretty good for getting things done. Email them or write or for better service go to see your local DVLA office.

Answer 4

when u get through, and the menu says press 1 for this 2 for that press the hash key!
the voice should say 'sorry we did not recognise ect...'
press hash (#) key again and the machine will become confused and put you straight through to an operator!!

(Works with the dole anyways, pretty sure it works there too!...

Answer 5

Probably not. This sort of thing is rife and is trying to cut down the number of calls dealt with by real people.

Answer 6

You will find that most questions are answered on their website

Answer 7

afraid not. I am sure they do it just to get us into telephone rage