I recently paid off all off my credit cards, and one of them just assessed me a fee of $99.00 ... What!!! I have never been charged a fee before, but this card has never been at zero balance before. I have not called them yet and I am looking for good advice on how to get them to drop the fee when I call. I have never had this happen with any of my cards before, and I am not sure what this fee is for. So what is the best way to handle it from personal experience or knowledge?
2007-02-27 12:09:40 · 4 answers · asked by Jungleboy 3 in Business & Finance ➔ Credit
I did check the contract. It does not state any fees, just the latest statement which says only...Fee assessed $99.00
2007-02-27 12:27:38 · update #1
I just handled this last week: getting hit with a late fee by paying the full minimum payment by phone 5 hours after the payment due date and time. The creditor offered no immediate relief: the supervisor said call back in a day or two, AFTER the creditor posts the payment and the payment clears the bank. So, called back three days later. Use gentle, but assertive language, and an unemotional tone of voice. Sample language: "I paid my bill down to zero, on time, the payment cleared my bank, and I want you to remove the fee, please." Result: they saw in their own records, the cleared payment in full, and so they removed the late fee. Note, because I paid on about day 24, the payment is NOT reported to the Credit reporting agencies as 30 days late, even though the payment was late with the creditor. Your politeness will help. No need to whine to them. Remember, they want to keep your business (it costs marketing money to find a customer as good as you), so they will do you a small favor like removing a fee on occasion. If the customer rep won't remove the fee, ask for the supervisor, even if the customer rep says that asking for the supervisor won't help. Did this help?
2007-02-27 12:48:45 · answer #1 · answered by VT 5 · 0⤊ 0⤋
Suppose the credit card had a large balance on it and you paid most of it off. They can still assess finance charges for the days you owed a balance. Capital One is great for doing this to people.
2007-02-27 12:35:49 · answer #2 · answered by kriend 7 · 1⤊ 0⤋
Read the finance agreement you have with them.
You either have it from when you signed up, or if they changed it, they would have put the new terms on your invoice.
If it is a valid charge from the agreement, you have to pay it.
2007-02-27 12:19:19 · answer #3 · answered by Sue L 4 · 0⤊ 0⤋
I've had good luck just being straightforward about the request. "I was wondering if it would be possible to waive this fee."
You might check your cc contract to see if you agreed to this fee.
2007-02-27 12:17:42 · answer #4 · answered by Anonymous · 1⤊ 0⤋