Hey, excuse me?

Question

As I said previously, " Americans don't know how to speak their default language correctly."

We've received many negative feedbacks from Americans saying our poor English makes it complicated for them to understand us at Dell. I also mentioned that Americans don't know the meaning of these words ( There, their, they, you're, your, then, than, etc). Speaking of present tense and past tense, I wouldn't even go there. Unfortunately, I spelled ridiculous " Rediculous" in my last post as an accident, and guess what? The Americans made sure to detect it..

I would like the Americans to back off and stop disrespecting us at DELL.com The truth is: We use the English Language much better than 80% of Americans. Furthermore, we're high-top-class Humans from India; we are found in the medical field, computing field, etc, so we don't want to hear your negative feedback about our poor English speaking. But my question is: Do you agree?

Answer 1

Are you crazy? In America, we speak Spanish and Ebonix. We stopped using English a long time ago.

Answer 2

Sorry I don't agree. I have a Dell and had to deal with customer service out of India over 1 year on a problem I had. Ever time I thought the problem was fixed it wasn't. I understand you have a book you go by and if our questions aren't in your book you just don't help us. I had a terrible time understand most of the people I spoke to because of the thick accent. Alot of them were very nice, but they never did what they said they would do. Spoke to numerous supervisors/managers and still could not get anything accomplished. I made sure that I wrote down the date and name of everyone I spoke to, but that didn't seem to matter. I always had to explain everything all over again. I must preface this with the fact that a few people did really try hard to help me and eventually I got what I needed, but it took over a year.
I believe you when you say that you are all professions at high levels in your country and you make more money working for Dell. That does not mean you speak better English than we do.
When Dell decided to move their home computer customer service to India they made a grave mistake that in the end will come to back to haunt them. I know many people that will never buy Dell again because of this and I am one of them. In fact, any time I hear someone talking about buying a new home computer I tell them not to buy Dell and why.

Answer 3

I think a lot of people get upset NOT because you don't know English. I think they get upset because they can't understand what you're saying. 7 years ago I had to work with a guy from India and the first several weeks were TOTAL frustration as he spoke too fast and the accent made it impossible for me to understand. I finally told him he had to speak much slower for me. Once he did that I finally figured out that people from India often put the accent on the wrong syllable, which makes it hard to understand. Once I had the opportunity to work with this man for almost 3 months I could understand him whether he spoke fast OR slow. I tend to have a harder time understanding the heavy oriental accents out there and I tend to get frustrated and a little short with people in those situations. When you're American and buy American you tend to feel you shouldn't have to struggle to understand what the support person is saying. Sad, but true I'm afraid. Regardless of this I wouldn't ever buy anything but a Dell, they sell a good product and stand behind it. I'd just suggest you talk much slower and it will help immensely. Just my 2 cents on the subject.

Answer 4

I currently have a dell account & have had no bad experiences with reps being able to speak english just hard time understanding there pronunciation on words but being a rep on the phone myself have experienced some americans who can't even take down a simple toll free# or a message, keep up your good work and quality on each call

Answer 5

Agreed: yes you are glorious in your humanity.

Also agreed: it is indeed difficult to understand someone with a different accent over the phone, with varying degrees of difficulty according to varying dissimilarities in pronunciation and speech patterns. Particularly when these dissimilarities are combined with the terrible phone connections and lag that are common on transatlantic phone calls.

I am master of my native tongue (which is notably different from the Queen's English) and aggressively anti-xenophobic. I vastly prefer textual tech support because verbal communications are a weak format for precise communications across time zones, accents, and cultures.

Don't pay too much attention to complainers... just don't dismiss them completely, either.

As an aside: there are several different dialects within American English and we don't necessarily understand each other very well, either.

Answer 6

Thank god I don't have Dell anymore
I could NOT understand the India gal or the guy I "tried" to speak with
yes, I finally asked to speak to an American to figure out what the heck the other people were trying to explain

Answer 7

what i cant believe is the excuses. no one really cares if you use proper english, because there is no such thing, not anymore. they are pissed because your from india. your taking jobs away from the americans. what they see is convenience stores owned by indians, doctors are indian, ect. im not saying its right or wrong, but that is why.people from other countries can get federal funding for a business or living expenses, but the americans cannot. it breeds hostility and rightfully so, but its not your fault. maybe someday americans will realize that their representatives have sold them down the river for their own personal gain, and do something about it. until then, its their own fault.

Answer 8

They speak English in England
In America we speak Spanglish and Ebonics
By Default we are rude and vindictive
I wonder how interesting the calls to Dell are gonna be now?

Answer 9

Dell sucks. By the way I do know how to speak my 'default' language.

Answer 10

Dude you got that right! I can't figure out how people are getting through school at all with horrible speech and spelling. It's really a disgrace that high school graduates are so pitiful at their own language and most also have a very small vocabulary! Shocking! and sad . . .