Can anybody tell me who i would need to register a complaint with about my capital 1 credit card (apart from capital1 customer services) as they are harrassing me with 3-8 phone calls a day and have called members of my family liars before hanging up on them.
2007-02-20 22:55:25 · 12 answers · asked by andylegendoneill 2 in Business & Finance ➔ Credit
There are set procedures to go through before you can complain direct to the FSA.
Firstly, if the calls are due to you owing money, then you must address the issue and try to resolve by ways of repayment plans, possibly contacting the Citizens Advice office for exactly how to do this to protect yourself.
If its sales pitches, then you need to lodge a formal complaint in writing to their headoffice, keep copies of all correspondence, keep you complaint clear and concise and only place the truth into the letters, keep a diary of the calls, this would be a good idea in both circumstances anyway, as if you do owe money on the card, then they can be called to task for harrassment, normally chasers for payment are in writing to protect them as well.....
Once you have gone through their own stated complaints procedures and the issue is still not resolved, then you are free to take the matter to the FSA, this is why I say to keep all copies of all correspondence
2007-02-21 00:39:40 · answer #1 · answered by SunnyDays 5 · 0⤊ 1⤋
Can anybody tell me who i would need to register a complaint with about my capital 1 credit card (apart from capital1 customer services) as they are harrassing me with 3-8 phone calls a day and have called members of my family liars before hanging up on them
2016-03-29 05:27:45 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Your state's attorney general is the one you should write to.
Regretfully, if you owe them money and are behind on your payments, it is legal for them to call you 8 times a day. And there are no laws about calling family members, "liars".
But if they have broken any of your state's laws the attorney general is the one you should inform.
2007-02-20 23:06:14 · answer #3 · answered by Gem 7 · 0⤊ 0⤋
The Financial Services Authority will advise you who to complain to:
2007-02-20 22:58:15 · answer #4 · answered by Boo 3 · 0⤊ 0⤋
They are crap aren't they. They were constantly harrassing me too. In the end I took up an IVA so they dealt with them instead of me. Took 4 months to get it sorted
2007-02-20 23:00:42 · answer #5 · answered by OriginalBubble 6 · 0⤊ 0⤋
if you have been through there complaints procedure and are still not satisfied you can take your complaint to the FSA and they will deal with them for you just log onto there website for contact details.
2007-02-20 23:01:25 · answer #6 · answered by Adrien B 1 · 0⤊ 0⤋
get a lawyer and sue them for harrassment. more than one phone call a day is considered harrassment and it is illegal.
2007-02-22 16:50:03 · answer #7 · answered by luciousgreeneyedlady 5 · 0⤊ 0⤋
Better business bureau, and donotcall.gov I had the same problem with them. Except I paid them, and they still wanted more money.
2007-02-20 22:58:06 · answer #8 · answered by Anonymous · 0⤊ 0⤋
the police
2007-02-20 22:58:19 · answer #9 · answered by Splishy 7 · 0⤊ 0⤋
go to your local MP about it thats what they are there for
2007-02-24 09:52:25 · answer #10 · answered by Anonymous · 0⤊ 0⤋