I ordered something online three weeks ago and payed with my credit card. The item never was sent to me, and now I hear the company is no longer in business . Can someone tell me how to get my money back??
2007-02-19 08:05:13 · 5 answers · asked by gordooo2 6 in Business & Finance ➔ Credit
call your credit card company and tell them what happened. I know visa and mastercard for sure offer protection against this type of thing. There is a claim form that you have to file called 'Regulation E'. when you file this form, you make a statement saying what heppened and they'll get the money back for you. It does take time, but the money will come.
2007-02-19 08:10:44 · answer #1 · answered by Anonymous · 0⤊ 0⤋
All credit card companies have strict procedures for filing claims.
Often on the back of your statement or online. You have to follow these procedures to the letter or they will deny your claim.
Call the company - they will tell you how to do it.
2007-02-19 16:11:54 · answer #2 · answered by Bob 4 · 0⤊ 0⤋
Who did you pay through? The on line company pay terminal can help. Check with your Credit card company, they can stop the account of the merchant from operating if they have complaining customers.
2007-02-19 16:10:54 · answer #3 · answered by whatevit 5 · 0⤊ 0⤋
If you have contact information for the company first try to contact them and verify that they are out of business. If they are not, ask for them to refund your money since you haven't received the product yet.
If they say no, or you verify they are shut down, contact your credit card company and dispute the charge.
2007-02-19 16:35:06 · answer #4 · answered by Jen G 5 · 0⤊ 0⤋
CONTACT YOUR CC COMPANY IMMEDIATELY!!! You should have fraud protection. They will help you file a claim and get your money back.
2007-02-19 16:13:15 · answer #5 · answered by danita 3 · 0⤊ 0⤋