I worked in a library and today a chinese man came in and said he had never had the books that brought fines in his card. I tried to explain to him about how that fine went up and he did not believe in that. He said he was not in the country that time and wanted to show me the passport(which he has not brought in with him). I tried to tell him that maybe his card was used by someone else. He did not believe in what I said but paid it anyway. The thing is when i tried to explain to him in his language he first pretended that he did not understand what I said, so I kindof suspected him of lying. Then I told him there was a book on his card that has not returned and should be returned today. He then talked loud and imtimidated me. He said he had return it into the slot just 10 minutes ago. I had a look and could not find the book that he returned. I could not trust this guy but he was making a fuss and many people were watching.
2007-02-18 16:35:28 · 7 answers · asked by Denim 1 in Society & Culture ➔ Etiquette
I did not back off and finally the boss said I should waive the fines of that man and did a claims returned of the book that he cliaimed was lost when returned. Do you think I have done anything wrong not to back off ? Because I have a strong feelings that he was telling lies, and the boss did not want him to stay there talking loudly....what should I do in the future if I see him again. Personally, I think he is a real bastard...
2007-02-18 16:37:43 · update #1
Let it go. The guy sounds like a nut case.
2007-02-18 16:39:30 · answer #1 · answered by ne11 5 · 0⤊ 0⤋
i had a similiar experience w/a customer at the restaurant i work at as a server. and the manager took the side of the customer. bad news! i guess we r meerly pawns in THEIR game and do not have the right to even stand up for your workplace's things. so the heck w/the boss. let them waste products on these people instead of discouraging them to come back. great. we will keep getting these u know whats
2007-02-19 01:02:16 · answer #2 · answered by AlwaysWondering 5 · 0⤊ 0⤋
ahh..the pleasure of working with the public....hundreds of great people..but all it takes is one ******...
I would like to say that it is ok not to back down...and most of the time it is fine...but......one experience I had many years ago..taught me that maybe backing down isn't such a bad thing ..which I did......I damn near got my head blown off...thank god the idiot's friend grab his arm at the last minute or I probably wouldn't be on this board tonight....true story.....
I retired from public employment that night....I will shovel ______ out of barns for a living ...before I will ever work in the public again......
2007-02-19 00:56:50 · answer #3 · answered by LeftField360 5 · 0⤊ 0⤋
The fact he was/is Chinese is irrelevant, isn't it? If he'd been white American would you have pointed that out? Or simply just said 'a man...'?
Anyway, you likely did what you thought was best in the situation.
2007-02-19 00:40:58 · answer #4 · answered by jaidii_lok 2 · 0⤊ 0⤋
I need to know if you speak English as a first language.
If so...you need tutelage.
If not, not bad.
Either way, he was boisterous and arrogant. Two terrible qualities. Usually associated with people having self-esteem issues.
I think.
RAAAAAR!!1
2007-02-19 03:13:03 · answer #5 · answered by William M 3 · 0⤊ 0⤋
why did you have to include race? I feel that is kind of racist, but just follow whatever policy your boss has for you, and keep your pride out of it if you want to succeed.
2007-02-19 00:41:03 · answer #6 · answered by Anonymous · 0⤊ 0⤋
i think you've been coned and if it happens again you just tell them to speak with your supervisor and see what he/she do with it and it might help you for the furture
2007-02-19 00:47:37 · answer #7 · answered by chaosshade16 2 · 0⤊ 0⤋