Why is a company called vonage continuing to brag that they are good when the truth is they are very bad?!!!!?

Question

I received a call from the vonage representative and was told that I could lower my phone bill a lot by getting their services. Well, what actually happened was that I lost contact with the outside world via home phone and internet services for about three weeks. When it was determined that I would not be able to connect with their company they told me to just disconnect all of the wiring they
had sent me which did not work. Not once did they offer to send someone out to help me. They just left me hanging with no home phone service or internet service. And for that I think that their services stink. Anyone reading this, take this as a hint and don't patronize their services ever or you might just get what I got when I agreed to their services which was a big fat zero!...............

Answer 1

Grr.. I hate it when companies lie to you. Most that say they're good or the best are actually the worst.

Answer 2

I have Vonage and I love it. In fact, I'm using it right now on a 3,000 mile long distance call that I've been on for the past 2 hours which costs me $0, just my $25 per month. I save around 70% of what I was paying Sprint for the same thing with a legacy landline and free long distance.

I suspect there's more to the story than you're telling us. First, how would this have any effect on your internet whatsoever? Vonage does not provide internet service. You should have never lost your internet unless you had dialup internet (of which it is very clear that HIGH SPEED is required), or DSL (again since you must have a landline phone line to have DSL, if you're giving up your landline then most often you're also giving up DSL). Vonage does not have reps that come to your house. Most people can set it up fine themselves as it requires plugging in a power cord, a phone line and 2 ethernet cables. If you'd feel more comfortable having a tech on site do everything for you, then you should look at your cable company's digital phone service which likely costs $7/mo more.

Also, when you sign up with Vonage, they give you a temporary phone number until your landline number can be ported. You DON'T have them port the number until you verify your Vonage adapter and service work. Here we had both a landline and Vonage both working for a week before we let them complete the port effectively cancelling our landline. If we had found it didn't work, we would've boxed it back up and got our money back, nothing lost at all. I suspect you called your phone company and told them that you were cancelling because you had Vonage or had them complete the number port before you even hooked up your Vonage adapter. All of this is in the information that comes in the box, on the website and available from their customer care department. Sorry you had a bad experience but I think you went about it the wrong way.