Help make my scanner work?

Question

My stupid scanner wont work. It does everything else fine, copy & print. But when i try to scan this is what happens:
1. Item is Scanned, and the scan preview screen pops up, and shows a good image of the scan.
2. After ScanPreview finishes the TextEdit application opens the scanned item & the scan then appears in some kind of hieroglyphics instead of as an image.
3. I tried again to scan the item by clicking on Scan Document in the HP Image Zone. An Error appears stating "The Scanner is busy or ou do not have a scanner selected. Please make sure it is not in use by another program when you try again. "
4. I hit OK.
5. Another Error message appears "Unable to connect to device"
6. I hit OK
7. Another Error message appears "Unable to communicate with Twain data source.
This happens each and every time i try to scan something. The Printer works without problems. And the Copier works without problem.
Please advise me on how i can make my computer understand the scanner info.

Answer 1

I had the same problem. I also have HP all in one scanner, printer, copier. It went offline. Uninstall and re-install it and it should be fine. If not, contact HP. Is it still under warranty?

Answer 2

Try uninstalling and re-install. Remember to load software first then plug your hardware in.

Have you tried HP's support?