what are the different processes n selection procedures in Call Centres?

Question

what are the different processes n selection procedures(interview, rounds, tests) in Call Centres in Hyderabad
Dell
HSBC
Amazon
GE / GENPACT
Nipuna
Citel
24/7
etc

Answer 1

The greatest difference is the specific methodologys used. One will use an intrinsic method while another uses an extrinsic. You need to evaluate the specific goals of each medium and design of departmental process to get an overall feel for each. Dell and Amazon specifically focus on internect exposure and try to circumvent most call center interaction with presupposed hypothetical situations.