i returned a rented car from enterprise and later was told the car was damaged , who shuold blame?

Question

i returned a rented car from enterprise as the clark was busy working with the customer , I was told I can go. a few hours later the clark told me that the car 's bumper was damage and will file a claime against me. How can i prove the damage was not mine or what if the enterprise people damage the car in between my return and later time when I was informed about the damage. what will happen to my insurance company or my record. what should I do next ?

Answer 1

Nice to see things haven't changed at the big green E.

Unfortunately this happens, i.e. the office is so busy their primary concern is getting people into cars & where they need to be. However, you're still on the hook. They immediately called you, they didn't wait a day or week (if they did you have a stronger argument)...it's more likely than not legitimate. They have records proving it wasn't damaged when you rented, and they won't rent a car with damage on it that wasn't checked in without you present for this very reason. You would have to prove it didn't happen while you had the car as well as prove it didn't happen by some other means, and you can't.

Your insurance should cover the damage under the collision portion of your policy, just like they would cover your own car. Your deductible will apply.

Answer 2

When you took delivery of the car they are supposed to go over it with you to note-down any damages on the body of the car and have you SIGN it.

If you signed a paper stating that the car ALREADY had bumper damage then you are not liable for repairs of the vehicle.

If the signed paper does NOT SHOW any damage, and you signed it -- you are responsible for the damage.

It really IS that simple.

Ask to see the paper you signed saying it didn't have damage (if indeed you're sure it didn't) and that should clear you of any wrong-doing.

But my friend -- if it indicates NO BUMPER DAMAGE -- and you signed it.... Well, you're OUT OF LUCK.

Be good!

.

Answer 3

Were you inspected the entire exterior and the interior before accept the rental vehicle? I did, including the scratches or any visible indentations. I would pointed out right there and ask to have a replacement. Also, you don't need to purchase any additional car insurance while renting your vehicle. Most of major credit card companies have insured on their card ( your card ) so you can contact your credit card insurance company first and inform them your unexpected situation then your insurance company also insured you but you don't need two ways insurance but ask them anyway just for your informations. Before return the vehicle, I would inspect for any signs of damage first before return it to the rental company but accident do happened.

Answer 4

Sorry to tell you this but you will probably be held responsible unless you get your own lawyer to fight this. Insurance companies are very well know to just lie down and pay a claim rather than to try to fight it because of court costs unless there is a potential that they might win a cash award.

Answer 5

.Anyone who rents should go over the car and note damage before driving off...The papers you signed usually say the car was in perfect condition when you got it..Unless u know how and when the bumper got messed....good luck

Answer 6

Your S.O.L. even with legal representation. it's going to be hard to prove your word versus the clerk, without a signed pre and post inspection on the vehicle. Without this document you are to be held liable.