Food standards at tesco's?

Question

My dad came home from work today with a very annoyed look on his face.....this morning as he and his friend went into tesco's on their way work, for a cup of tea, my dad decided to buy a pack of Tesco Value Choclate biscuits. His friend ate one, and was almost sick, saying "o my god there's white spirit in them!" when he got home, i tasted a small piece of one (without swallowing it!) and spat it out straight away too, and my mouth still taste's of solvents now (i ate it 2 hours ago)

what do we do???? who do we contact? my dad called tesco's but they didnt want to know about it....


thanks in advance for any answers
Jimbob

Answer 1

Contact your local council and ask them to connect you to the food hygiene department without reporting it to Tesco's. Then, when you find out what's wrong, go get 'em!
The problem is they will ask you who the manufacturer is before the chemical test is performed. I personally wouldn't trust a test's accuracy if they know Tesco's the seller...
So your alternative is to get it tested first YOURSELF at an independent chemical lab, like perhaps a university's.
In the end tell us what happened!

Answer 2

Send it to or contact Food Hygiene/ Environmental Health Dept at local council offices - they could be in big doodoo's!

I hope he still has the receipt though!

Tesco's policy is to deny anything at the initial stage - he could make an appointment to see the store manager - but don't give him the full packet - threaten to send it to Food Standards Agency/Environmental Health.

Tesco will also say that they will send them for analysis at their testing station - common ploy to get the item off of you - don't let them take all of them - give them ONE biscuit only!

I feel a compensation offer coming on

Answer 3

Try again, in this day of extreme competition between the Big 5, I think they are very foolish to ignore your dad and what a health hazard. If they ignore again ask for head office email address and register your complaint. Good Luck. Just drink some milk it will help with any of the stuff you my have swallowed,

Answer 4

On the packet of biscuits it should have an address it should say that if you are not totally satisfied write and the address, etc keep all the biscuits, bag them , take photos with dates, on, and copies of anything you send to them, if no luck with them Watch Dog , Papers, anything to be heard really good luck.

Answer 5

you obviously spoke to the wrong person at Tesco's they would have sent someone to your house straight away so why not phone again and demand to speak to the manager or deputy other than that email Glasgow head office

Answer 6

contact food and hygiene and send a sample of them to tescos head office and the newspaper

Answer 7

The packet should have an address on saying "if you are not completely satisfied....blah blah blah"
send them there, also, keep a couple back, and note the serial numbers from the packaging and send them to your local Environmental health department who will also investigate it.

Answer 8

http://www.tesco.com/ top of the page, right side, says CONTACT US ! you still have the package? contact an attorney first! WOW, i hope your dads friend is ok, maybe he should have went to the ER when it happend. you need to check for blisters, ect in your mouth,and if so,follow up with dr or dentist,they can tell chemical burns. Wishing you all the best. thats just horrible!!!!

Answer 9

Food hygiene at your local council.Good Luckps/Is there a phone number on the biscuits.if there is contact them & if they get stroppy tell them your going to the press they will not want bad publicity.

Answer 10

i don't like tescos for food because in general there food level to me are at -5... sainsbury's is always good... COMPLAIN COMPLAIN AND COMPLAIN SOME MORE till they get the message that they need to do some thing about there cheap stuff