Is the customer always right?

Question

www.lewesarms.org.uk

Answer 1

Yes the customer is always right! - in the eyes of the company... If you pee off a customer, they won't be back! Its harder to get gain new customers then to retain old customers. So basically keep your customers happy... Marks and Spencers ALWAYS put there customers 1st, and look how well they are doing

Answer 2

Absolutley not! Most customers are wrong especially when it come to the hospitality industry. By giving the customers what they want all the time you create a reputation for your establishment that you can be bullied. Stand your ground respectfully and if the customer doesn't like your answer, simply say "I'm sorry I we have different opinions have a nice evening." Altough that customer may not be back if they were wrong they most likely wont go to their friends to tell them how they acted like an *** and couldn't bully you. If you give in you bet they'll tell all their friends how to get something for free. I've walked people out of my restaurant while a full dining clapped. Yur loyal customers will accept that the less you have to give away to pushy, nasty, rude customers the lower your prices will remain for them.

Answer 3

As a general rule yes but in the alcohol industry this is a lot harder as you cannot say that a drunk customer hitting another customer or member of staff is right,

So i would say a sober customer is always right and to an extent drunk customers can be

Answer 4

Of course not! From how I see it, some customers even go out of their way just to make things difficult. Some people are very rude and because of this rule, they believe that every place that they go to where they are serviced by others will be more than gracious to grant their ridiculous demands.
Albeit, you still need to treat them as if they are always right. It's usually not a very pretty picture if otherwise. In essence, without the customers, you ain't getting paid!

Answer 5

I have worked in retail for many years
The customer is supposed to be always right so that means they have a right to scream and shout at you when your only following company policy
Its was awful sometimes i felt like handing in my notice

Answer 6

No, but corporate will fire you if you don't feed into the customer's delusions of grandeur. Some customers don't mind being completely abusive in order to get their way. They've learned, thanks to major companies like SquallMart, that if they abuse the poor checker enough, they'll get a manager, and the manager will always give them what they want, even if it is something that the checker would likely be fired for giving them. Thankfully I am my own boss now and no longer have to tolerate being treated like dirt just because someone thinks they're always right.

Answer 7

Well, no.

I used to work in retail and the amount of times I was told that by customers was ridiculous!

Customers/people tend to use that phrase when they know that they are in the wrong.

Answer 8

Pub chains are removing all character and individualism from locals.

In our local, we would just suggest a beer to the landlord. Sure enough, the following week there woudl be a barrel for us to work through.

Try doing that in your local "disney" chain pub.

i agree that chains have improved the food quality in pubs.

But, to me, a pub is for drinking a socialising. A resturant is for eating.

so, no, the customer is not always right, but neither is the company.

Answer 9

the customer is not always right, but they are always the customer.
Bottom line is that you want their money.

Answer 10

Invariably the customer is wrong,
but staff are encouraged to allow the customer to believe they are right.