where can if find shoppers rights to a refund if a purchase is faulty?

Question

i have a faulty coffee/capuccino maker which the shop refuses to replace

Answer 1

Try here;


http://www.adviceguide.org.uk/index/your_world/consumer_affairs/consumer_fact_sheets_index.htm

Answer 2

You need the receipt.
If the item was faulty when you opened it after purchase then the store is REQUIRED by Law to offer either a replacement or full refund if it is within 30 days.

Over that time and up to 3 months they must offer a replacement or credit note.
Up to six months they should offer a replacement.
Some places offer a 12 month warranty.

Contact Trading Standards as you have already spoken to the store. They will be very interested in this type of thing.

If all else fails, you could contact the manufacturer direct and explain the situation to them.
I doubt they will be happy to know one of their retailers are acting in this manner.

Answer 3

If its under 3 months old, then the shop has an obligation to exchange or refund. After this time, the onus is on the shop to return the item to the manufacturer on your behalf, for repair or replacement under warranty. Your rights are covered by the Sale of Goods Act. If you don't get the right answer from the shop, get in touch with trading standards and they will sort it out on your behalf.

Answer 4

Look in your local telephone directory under Trading Standards for your area and call them. They give fantastic advice. I think under the 1973 amendment law items have to be without fault. Whatever you do do not accept a credit note as this will mean that the problem has been resolved and you will not get your money back. Ask Trading Standards what you should do. Good luck.

Answer 5

go to the internet and type in consumer rights fault goods - that will take you the government website for full info. As the goods are faulty, the shop HAS to offer you a refund, replacement or repair - you do not need your receipt for this.

Answer 6

if the item is under warranty then you are supposed to take the appliance back to the store where you purchased it for them to send it to the manufacturer on your behalf and get it serviced.
if after two or three attempts at a repair and it is still not fixed as new, then you are legally entitled to a refund or replacemnet.
(UK/ British law).
you may like to contact the manufacturer directly and cut out the store to get them to issus you a returns authorisation number and details on where to send the item.
send it off registered post and keep your copy of the registered post documentation. wait for the item to be returned to you.

legally if a product is sold and is unfit for purpose as a result of a defect (non cosmetic damage) such as the coffee maker not boiling water for example, then you can demand a replacement or an exchange. you are not automatically entitled to your money back.
my information may be out of date. take a look at the link for the official trading standards website here in the UK (if your good were purchesed here then british law applies) other countries laws may be different. check with your local equivelant to the uk trading standards.
try http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

Answer 7

How long have you had it?
Was it purchased faulty or did it develop a fault? If it was working when purchased and not sold faulty you will have a warranty with the manufacturer. this warranty will be serviced by the retailer that sold it to you. they will arrange to either repair or replace it, not the retailer.

If however it was sold faulty and not fit for purpose the retailer will exchange it.

hope this helps

Answer 8

the better business bureau can help you with disputes. they can act as a moderator for the both of you - the store and yourself. a lot of times a store will correct the situation because other people or future customers can see any complaints filed against them through the better business bureau. also, the bbb can many times tell you the laws for business within their state. if you don't want to go that route, then what about contacting the manufacturer of the product? good luck to you!

Answer 9

The retailer you bought the product from will be able to give you a copy of their company policy, ask them for it and if they refuse tell them your going to trading standards that will more than likely scare them into giving you what you want.

Answer 10

They have to by law, it's the sales of goods act.
Providing you can prove it came from that shop they have to,
Contact trading standards