I have called ntl they sent an engineer that did absolutly nothing!
2007-02-09 23:52:31 · 7 answers · asked by Interesteduser 1 in Consumer Electronics ➔ TVs
Mine always seems to freeze on NTLs movie channels. It is getting ridiculous now - I've been with them for a year and I'm on my 8th set top box and my 3rd cable modem!
2007-02-09 23:59:08 · answer #1 · answered by Anonymous · 4⤊ 0⤋
Yes I have had this twice. On both occassions it was a fault with the box and once NTL replaced the box it was fine. Apparently overheating can cause this too if the box is in a confined space or doesn't have air flow around it but in both cases with our box it was a hardware fault.
I am afraid you just need to keep calling NTL out until they replace your cable box.
2007-02-10 00:03:22 · answer #2 · answered by John Linwood 2 · 0⤊ 0⤋
Yes i had the same problem and it turned out to be the box. if you have a analouge tv there is only certain type`s of boxes that can be used you need to ask them to check that you have the correct box for the tv !
Make a note of the date the problem`s started and when you first reported it to ntl and they will credit your account for the day`s in question .
2007-02-10 00:12:11 · answer #3 · answered by charlotterobo 4 · 0⤊ 0⤋
Yep! Phone them and insist on getting a new box, that's what I did, gave them a load of guff about the box never working, freezing and always saying 'pace' on the display.
Hopefully we'll have less problems now we'reVirgin media
2007-02-10 00:02:10 · answer #4 · answered by Roxy 1 · 0⤊ 0⤋
when the next engineer comes ask him about fitting an attenuator as this should help steady the signal coming i.ntl have big problems most off the time with a low seed rate being distrubuted.bassicly there pooh
2007-02-10 00:04:16 · answer #5 · answered by zerocool 3 · 0⤊ 0⤋
Yes they are a waste of time....told them to come pick it up or am going to put a chip in it and sell it!
2007-02-09 23:56:14 · answer #6 · answered by Anonymous · 0⤊ 0⤋
no
2007-02-09 23:59:36 · answer #7 · answered by bunnyBoo 3 · 0⤊ 0⤋