I use a onetel dialler for all my calls, so no calls should appear on my BT Bill, however my last bill to 31 Jan had 27 such calls all to the same number. The calls only last for about 37 to 40 seconds, but i am at a loss as to who I am supposed to be calling. BT can't identify the number!
2007-02-07 21:33:42 · 8 answers · asked by Jeff L 1 in Consumer Electronics ➔ Land Phones
If BT can't help and they should be able to, try Offcom.
If this is the wrong name I mean the office that controls communications.
They should be able to tell you what this number is and sort out the charge
2007-02-07 21:42:31 · answer #1 · answered by rosie recipe 7 · 0⤊ 0⤋
Depends a lot on your dialler - this may be faultly.
Do you have a house alarm - it cound be this dialling out from your line?
Do you have sky - could be this dialling to check connection and services?
If not can do the following:
Firstly contact onetel and get them to check the equipment on your line.
Secondly contact BT - they will not initially refund calls - however will pass a call investigation team to check your BT side of things.
Hope helps.
2007-02-09 09:19:25 · answer #2 · answered by Anonymous · 0⤊ 0⤋
contact bt again and explain that u do not use their network to make your calls and that u cant understand why this number is appearing on your bill, explain that u want the call charges for this number to be removed and that you want bt to investagate into this matter, bt may refer you to the provider you make your calls with explain that the call was made through bts network so that makes it their responsibility as they are charging you for the call, if no joy then ask to make a formal complaint and for someone from bt to contact you with a update in to this matter.
then contact ofcom explain the situation they will give you futher advise and support...
2007-02-08 11:15:46 · answer #3 · answered by foxy lady 4 · 0⤊ 0⤋
It could b your dialler updating. Does BT charge you for it?
If so then its probly not, you are probly being hacked. Do you use a modem? i need more here.
Cheers
Mandozilla
2007-02-07 23:18:02 · answer #4 · answered by Anonymous · 0⤊ 1⤋
I've just called it and BT says that its temporarily out of order......no joy I'm afraid. Really, you'd think I had no work to do today wouldn't you.....and you're right.....I haven't!!
2007-02-07 21:43:14 · answer #5 · answered by Sneers 2 · 2⤊ 0⤋
go to
www.saynoto0870.co.uk
One of the searches is to let you know which company it is.
You can info you provider to stop all 0870 etc numbers from your phone too.
Hope this helps
2007-02-09 03:22:52 · answer #6 · answered by wondergeezer 6 · 0⤊ 0⤋
Why don't You phone them and find out? the number is--08706061232
2007-02-07 21:42:58 · answer #7 · answered by Greybeard 7 · 1⤊ 0⤋
Might sound stupid but is it Sky? do you use the interactive features or anything like that? if not i aint got a clue. Sorry
2007-02-07 23:46:02 · answer #8 · answered by piknik86 2 · 0⤊ 1⤋