I have worked in customer service for 5 years on the phone. When people call in, they never have their account numbers. They are always on their cell phones driving with their windows down, yelling at their kids in the background or talking to other people. Are there that many people out there with little or no manners? Do people not know what phone ettiqute is? Is it that hard to find your account number before calling? Sure we can look up your name in our database, but customers ususally get angry when it takes the extra few minutes and act like they are in SUCH a hurry when they could have just had the info ready? Is it really that difficult people?
2007-02-04 17:02:08 · 8 answers · asked by Anonymous in Business & Finance ➔ Insurance
Okay its not a matter of fact that it is my job to look up your information. If you want to know so much about your account..shouldn't you have it ready? If your kids are screaming..shouldn't you have the authority to tell them to be quite? are you not the parent? If a diaper needs to be changed, then hang up the phone and call back when it is not so busy? If you don't want to wait, then don't? I just think customers need to start having their account numbers, or make it where customer service reps refuse to provide service. It is your duty as the customer to have your information there.
2007-02-05 16:21:18 · update #1
Because people are stupid?
2007-02-07 05:01:41 · answer #1 · answered by Quixotic 3 · 0⤊ 0⤋
The problem *I* have with customer service, is that usually I hold for 5 - 30 minutes before talking with someone. (isn't that against phone ettiquite?) Sitting on HOLD for longer than a minute, I usually start doing Other Things. I don't think it's rude, or rather - it's a consequential rudeness for the company I'm calling being rude to me.
So, yes, most people DO multitask when calling customer service. It will end, when most people stop having very long hold waits before they talk to a rep. If *I* the paying customer, who is partly responsible for paying your wages, after waiting on hold for 20 minutes, have to change a diaper at the time you come on, then yes, I feel entitled to have YOU, who is being PAID to talk to me, look up my information in the middle of my diaper change.
2007-02-05 00:31:18 · answer #2 · answered by Anonymous 7 · 2⤊ 0⤋
I do agree with you on the fact that everyone is so busy all the time but one thing when I call to talk to some one im on hold for 20 mins and instead of sitting at my desk waiting to get off hold I am doing other stuff around the house. And I swear the kids know when you are on the phone talking business they come in screaming and whining trust me it bugs me as bad or even more when the kids are being pains while on the phone, and asking nicely doesn't make them stop most of the time.
2007-02-04 17:17:39 · answer #3 · answered by princess_suzyf 1 · 2⤊ 0⤋
Well the average person works many hours at sometimes two jobs. They are not as lucky as you are to have a sit down job with plenty of nice time to think about what you say and practice that. It is a matter of time management and habitual response to frustration and anxiety learned from their childhoods. You must have had wonderful upbringing and privilidged circumstance and I am glad that you did. You just probably would be more comfortable knowing that the caliber of person you speak to that has not had that, just needs a little encouragement for their struggle. As they say on Monk, "Its a jungle out there.". Get your patience together or get a new job cause it will kill you from inside out if you don't realize what I am talking about. Learn affirming techniques for customer service and we will all benefit from it.
2007-02-04 17:11:27 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Because every customer thinks that they are the only one.
YOu are supposed to be sitting at the phone waiting for them to call.
They are so important (because they spend X number of bucks with you) so you have to be the one to look it up after all, it is YOUR JOB!
Just try to ignore the rude ones.
it is nothing personal because they treat everyone like shyt.
Just feel sorry for their kids.
Talking on the phone, (probably angry if they are calling you), with screaming kids in the back of the car does not mix well.
YOu only have to deal with her (or him) for a few minutes imagine what those kids have to deal with every day!
2007-02-04 17:09:23 · answer #5 · answered by lisa s 6 · 0⤊ 0⤋
No way to call them. I, for one will contact their state's Attorney General's office and start a class action suit against the owners of Sun Rocket. They're not taking my $199.00 and skipping town.
2016-05-24 14:20:17 · answer #6 · answered by Anonymous · 0⤊ 0⤋
i guess thats why they are called customers. most would call up to enquire while they are on the run. they expect that as a form of minimum level of service, the customer service officer should be able to retrieve their information from the database easily if they were asked to provide their name or social security number for identification.
2007-02-04 22:32:27 · answer #7 · answered by littlepurplebugz 2 · 1⤊ 0⤋
If they did not have to wait a half hour to get throught to someone they probally would have it ready.
2007-02-04 17:09:39 · answer #8 · answered by Lily 7 · 0⤊ 0⤋