Why do people always complain about things to get free things?

Question

Like where i work, we have some people come in all the time and say movies don't work...just to get other movies. We're suppose to trade the same movie for the same movie. But some people will stand their and argue. But when i call the manager....he'll just give it to them for free..so i'll just give a movie to them to make them stop arguing.*my boss has not enough 'balls' to tell them no*

anyways why do people always have to have things for free....like they'll *in my posistion* rent a movie...say it doesn't work...and want a movie in its place? * i have had this happen...took it back right away...and told them...and they were happy to exchange it...(it wasn't where i worked)* But some wait to the day its due.

*for me i don't know how they know it skips all the time and such....unless they watched the entire movie.... in my situation i took it back when it kept skipping in the first 5 minutes and we couldn't handle it

Answer 1

WE call them bottom feeders around my workplace, and believe me we see many of them. WE often see customers who have purchased our product more than 3 or 4 months ago coming in and looking for a refund or exchange. it is a consumable product (ink cartridges) and the answer is always no, however they refuse to see the point of why we will not refund a product that has been used for an extended period of time. Our staff is trained to hold firm. We have a very lenient return policy withing the first 30 days, as well as a posted sign outlining said policy. I am sure we have lost customers by Way of holding firm to our policy, however there is no sense doing business with a customer who is going to cost you money. We keep a comprehensive database of returns and refunds, so we know who the repeat offenders are. If a person is chronically dissatisfied with your product you would think they would just stop shopping in your store.

We also sell software and due to copyright laws can only exchange for the same title (no refunds) I am sure you encounter this if you are selling movies. Once they are opened you are out of luck. We will often be given a hard time for this, and will have customers refusing to accept that this is not our policy, this is the LAW.

There is a time and a place for complaint and companies should work to make it right if they have erred. Last week I received a vegetarian Pizza with sausage on it, in that case yes I call and yes they sent me out another pizza. This was accomplished without yelling ans screaming, I offered up my meaty Pizza, and still tipped the second driver. After all it wasn't his fault my order was messed up.

People are cheap and rude, they abuse a system that was put in place to protect the customer if the was an honest error or problem with merchandise. You are seeing more often companies that are setting up an exchange only , store credit only or flat out all sales final policy. This is the direct result of those few that feel entitled to free merchandise. They are costing businesses money. I equate these people to those who shoplift. They are costing the honest consumer money by way of increased overhead as well as passing along more rigid return/exchange policies as well as the elimination of several company loyalty programs.

Answer 2

They do it because their cheap and greedy. Plus, it works. Your whole staff needs to hold fast to the rules. If they can only exchange it for the same movie, then only exchange it for the same movie. Take it or leave it. If the customer pushes and continues to argue that they want a different movie, then they obviously already watched it and are simply trying to get a freebie.

I work in an audiobook rental store and have had the same type of situation regularly. But, if every staff member follows the rules to the letter, then the customers will see that they won't be able to get things for free and they will stop trying.

Seems like you guys need to have a really good long staff meeting.

Answer 3

It's called "the squeaky wheel" syndrome. As a rule, a good business is geared to addressing consumer complaints, and where there is any doubt as to the validity of a customer's claim, they will find in favor of the consumer.

While many complaints are valid, there are some freeloaders out there who have a sense of entitlement... that they are deserving of as much free stuff as they can get. While the actions of these people are dishonest and morally reprehensible, many companies will continue to service them because it is a part of the cost of doing business.

If these folks really bother you, just imagine them with a portrait of themselves in the attic that is growing constantly more corrupt and ugly! (See: "Portrait of Dorian Grey".)

Answer 4

Because they are a bunch of cheap and cheesy cheesebags...and they have no shame!!! The funny thing is that the people who do these things probably have more money than god!

Answer 5

it's just a common con game that people do because they think that it's fun to rip people off and that they can get away with it.

Answer 6

They do it because they can, and it works, and they are greedy and don't care about the position they are putting you in.